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Delta Dental of California Jobs in Elk Grove

3 jobs

This position is responsible to analyze and manage various size projects for all levels of input and present the evaluation with recommendations for decision making purposes including staffing levels, large capital expenditures, and administrative rate development. Develop thorough understanding of various contracts’ performance requirements and perform accordingly. Description: · Analyze, resea...
Summary: The incumbent acts as the company’s primary point of communication in the contact center. · Researches and responds in Chinese, Vietnamese, or Spanish, and English to customer telephone, electronic, or written inquiries. · Provides excellent service to customers with information in regards to basic eligibility, benefits, and claims status with emphasis on customer retention. · Forward...
Summary: This position is responsible for providing supervisory support and leadership to contact center staff and ensuring the efficient, accurate and timely handling of inquiries from all sources through all channels. Description · Manages and supervises the daily activities of the contact center staff. Oversees staff to ensure assigned activities are completed in a timely and accurate manner...