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Sykes Enterprises Jobs & Careers

2 jobs

Sykes Enterprises
OVERVIEW The Team Manager supervises up to 18 full time customer service agents. You will be responsible for the daily/ monthly performance of the client’s account. This includes managing attrition, absenteeism and delivering performance management documentation at the agent level. RESPONSIBILITIES Through effective leadership, focus on team performance and attrition. Manages escalation proced...
Sykes Enterprises
GENERAL PURPOSE: This position is an integral part of the Product Marketing team, managing the production and publication of market content for assigned verticals. This position will research internally and externally and identify relevant content topics and work closely with Operations, Sales and Relationship Development teams to create articles, posts, slides and other media to build and improv...