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Call Center Business Analyst Jobs

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Title: Business Analyst-Call Center Location: Orlando, FL Duration: 7 month contract Compensation: Competitive Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Qualified candidate will have 3 - 5 years experience, with strong written and verbal communication skills. Proven experience is desired in agile development, eliciting business requirements and translating int...
Description: In this position, you will be responsible for assisting in the successful scheduling and intra-day management of Contact Centers, with a focus on site level results. You are also responsible for determining and communicating work schedules and resources in support of various call queues. You will work with Workforce Management partners and site leaders to ensure adequate staff, conti...
Exciting Opportunity! Feuji is currently looking for Business System Analyst for the location Torrance, CA. Please find the Job description of the same below. Job Description: Summary: Business System Analyst must be able to effectively communicate with all associates, managerial/ non-managerial, interact with vendors as required to gather information and resolve problems, as well as interface ...
Do you have strong leadership skills? Do you enjoy working behind the scenes and analyzing data? Are you experienced in auditing performance? We are actively seeking an experienced Customer Relationship Support Analyst for a 2 year contract job. You will be responsible for analyzing call information, and aid in determining metrics for representatives to meet on a regular basis. Experience in call ...
Description: Your passion for innovation can impact millions. At Optum, we believe the technology we create helps to change lives. When you join us as a Senior IT Systems Analyst, you will have the opportunity to be a part of that change. You will work alongside our brilliant teams who are focused on solutions to meet a wide range of health consumer needs. We need world-class Systems Analysts, l...
Our foundation for success can be summarized in three beliefs: Our product is service. Our value added is financial advice and guidance. Our competitive advantage is our people. It all begins with outstanding talent. In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We val...
The Quality Assurance Analyst (Customer Service) is responsible for monitoring agent calls and process adherence for the contact center, providing real time feedback to contact center agents and assisting with quality management analysis, metrics, and reporting. The Analyst will serve as Subject Matter Expert and will also be responsible for summarizing and reporting data to Operations management ...
In this position, you will be responsible for assisting in the successful scheduling and intra-day management of Contact Centers, with a focus on site level results. You are also responsible for determining and communicating work schedules and resources in support of various call queues. You will work with Workforce Management partners and site leaders to ensure adequate staff, contingency plans a...
Success! Powered by the Sun! If you’re looking for an opportunity that can really take you places, you’ve just found it At Sun Loan! Now Hiring Full- & Part-Time - Customer Service & Loan Specialists Customer Service Call Center San Antonio, TX If you’re ready to take your customer service, retail or restaurant experience in a bold new direction, we’re ready to help make it happen. At Sun L...
Description: We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work.(sm) Primary Responsibilities: Responsible for the successful scheduling and i...
Call Center Workforce Management Analyst Job Label:WFM Analyst - 2016-3 We are currently offering a full time employment opportunity for a Workforce Management Analyst. The Workforce Management Analyst provides support to overall workforce schedule development, implements schedules and ensures staffing levels coincide with Call Center call volume requirements. Additionally the WFM Analyst will g...
With more than 2,300 locations nationwide, Public Storage is the leader in the self-storage industry, and given our number of tenants, we may very well be the world's largest landlord. We've experienced unprecedented growth over the past four decades, and it's in no small part due to the dedicated team that has helped us become an S&P 500 industry leader, the country's largest real estate investme...
Job Posting St. Joseph Heritage Healthcare (SJHH) is one of California's most respected medical groups. With over 2,000 employees and 25 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, SJHH has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of te...
St. Joseph Heritage Healthcare (SJHH) is one of California's most respected medical groups. With over 2,000 employees and 25 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, SJHH has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a co...
Business Analyst - National Operations Call Center - Minnetonka, MN-663748 Description In this position, you will be responsible for assisting in the successful scheduling and intra-day management of Contact Centers, with a focus on site level results. You are also responsible for determining and communicating work schedules and resources in support of various call queues. You will work with Wor...
In this position, you will be responsible for assisting in the successful scheduling and intra-day management of Contact Centers, with a focus on site level results. You are also responsible for determining and communicating work schedules and resources in support of various call queues. You will work with Workforce Management partners and site leaders to ensure adequate staff, contingency plans a...
Business Analyst (user support/call center) Leading Bank San Francisco, CA Contract 12+ mos Pay $25-30/hr W2 (Must be able to work on our W2, no C2C) To Apply: Please send your resume to Phu Le at ***** 3+ years of experience in business systems analysis and/or design. RESPONSIBILITIES: : Primary responsibility is to provide first and second level user support for a customer...
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, inclu...
Call Center Agent JOB SUMMARY/OVERVIEW The Call Center Agent/Service Desk analyst is responsible for providing First level support to the organization as the main point of contact for IT support needs. The Call Center Agent/Service Desk Analyst will troubleshoot issues raised from end-user calls and coordinate problem resolution, answer ACD phone calls to the Service Desk, use customer telephone...
Position Number: 4145-151-070516 Open Date: 7/5/2016 1 Close Date: Open until Filled Program: Administration Department: Information Technology Location: Palm Springs, FL To be the Health Care Safety Net for Palm Beach County The Health Care District of Palm Beach County is an integrated public health system established by the voters as a special taxing district. The safety-net system is an...