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Call Center Director Jobs

62 jobs

Bath Fitter is the United States number one bath remodeling company. We are the largest Bath Fitter franchisee with 26 offices in 14 states. Bath Fitter specializes in acrylic tub liners and other similar acrylic bath remodeling solutions. Bath Fitter was founded in 1984 and last year our network of locations had annual revenue of over $100 million. We operate with the highest level of integrity a...
JOB TITLE:Director of Operations DEPARTMENT:Customer Care LOCATION:Las Vegas, NV 89119 HOURS:Full Time INDUSTRY: Retail Facility Maintenance Position Summary The Director of Operations reports to the General Manager and is responsible for the strategic planning and execution of operations. Core duties include management and leadership of processes for the continuous improvement of the custom...
JOB TITLE:Director of Operations DEPARTMENT:Customer Care LOCATION:Las Vegas, NV 89119 HOURS:Full Time INDUSTRY: Retail Facility Maintenance Position Summary The Director of Operations reports to the General Manager and is responsible for the strategic planning and execution of operations. Core duties include management and leadership of processes for the continuous improvement of the custom...
JOB TITLE: Director of Operations DEPARTMENT: Customer Care LOCATION: Las Vegas, NV 89119 HOURS: Full Time INDUSTRY : Retail Facility Maintenance Position Summary The Director of Operations reports to the General Manager and is responsible for the strategic planning and execution of operations. Core duties include management and leadership of processes for the continuous improvement of the c...
Job Title Call Center Director - Financial Services Requisition # 25951BR Business Unit Voya Financial Job Family Operations Position Location Jacksonville - FL Department Name WIFS Chief Admin Officer No. of Openings 1 Full-Time or Part-Time Full-Time Relocation Assistance Offered? No We will consider candidates willing to: Work at Position Location specified above only Salary Salary Co...
Job Title Call Center Director - Financial Services Requisition # 25952BR Business Unit Voya Financial Job Family Operations Position Location Windsor - CT Department Name WIFS Chief Admin Officer No. of Openings 2 Full-Time or Part-Time Full-Time Relocation Assistance Offered? No We will consider candidates willing to: Work at Position Location specified above only Salary Salary Commens...
Job Description: Rapidly growing and well-respected industry leader based in Salt Lake City, Utah is looking for a Call Center Director with 10+ years of progressive management experience, experience in a call center environment, strong business acumen, consultative mindset, and problem solving skills. The ideal candidate possesses a stellar track record of performance and demonstrated results in...
SUMMARY To manage the Call Center to facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, contract compliance and financial goals. Plan and develop strategies and procedures to improve the operating quality and efficiency of the department. ESSENTIAL FUNCTIONS Oversees daily activities of Customer Service, Routing, Dispatch and Special S...
Call Center Director will provide leadership and supervision to a pool of student workers that will conduct calls to prospective students for both the traditional graduate and undergraduate programs. The result of those calls is expected to be an increase in the number of students who enroll in the University. Essential Duties and Responsibilities 1. Manages and maintains Call Center operations ...
Job Title: Call Center Director Location: 1801 S. Liberty Drive Reports to: SVP Operations Department/Team: Operations FLSA: _X_exempt ___hourly Last Updated: 06/09/2016 Job Description: The Call Center Director is responsible for all elements of the Call Center Operation: staffing, scheduling, training, implementation and ongoing success of Client campaigns, ensuring Compliance and Quality ...
Sales Call Center Director - 1603396 Job summary: Responsible for the day-to-day operations of one or more teams in the call center. Plans, directs, manages and evaluates team performance to ensure customers are receiving a high level of service. Ensures professional and courteous sales presentations are delivered. Promotes a productive and positive relationship with customers. Serves as an esca...
The Call Center Director of Operations manages the Manager on the program(s) the manager oversees. Participate in the recruiting process for new managers and/or associate directors, write performance reviews, and address personnel issues. Mentor managers and/or associate directors to further develop their management and business acumen skills. Mentor more junior management staff at the sites they...
Job Description Position Title: Director, Member Engagement Centers Reports To: Vice President Department: Access2Care FLSA Status: Exempt POSITION SUMMARY: The Director leads the daily operation of several contact centers, each of which services multiple states and Members from multiple health plans. A2C refers to these centers as Member Engagement Centers and our health plan client’s member...
Qualifications & Responsibilities The Sr. Director of Care Center Operations provides visible and proactive leadership to 500 Customer Care associates in Care Centers designated as “Best Places to Work” in their respective communities. Additionally, this leader actively collaborates with brand partners and internal colleagues across the organization. This role requires strong leadership skills, s...
Qualifications & Responsibilities The Sr. Director of Care Center Operations provides visible and proactive leadership to 500 Customer Care associates in Care Centers designated as “Best Places to Work” in their respective communities. Additionally, this leader actively collaborates with brand partners and internal colleagues across the organization. This role requires strong leadership skills, s...
Position Objective: Effectively grow the Call Center to achieve Company goals within the parameters set forth by the Company and the Company Code of Ethics. Hours: Full Time / Day Shift / Tuesday – Saturday Expected Compensation: $85,000 - $90,000 in first full calendar year Primary Responsibilities: Liaison between the Call Center and General Managers. Lead the Call Center in Company initia...
Company Overview: Southeastrans, Inc. is driving the future of transportation management for non-emergency medical transportation by offering a range of transportation solutions that yield the highest levels of service quality and consumer satisfaction in the industry. We combine high-tech solutions, innovative business practices as well as an unyielding commitment to quality and consumer service...
Role: Responsible for the strategic planning and execution of all Contact Center operations. Executes the vision for the operation ensuring the Contact Center meets Member and organizational needs. Provides strong leadership that is continuously engaged in leading and inspiring their team. Develops, implements, and maintains effective internal Quality Assurance programs fostering continuous impro...
Job Title:BilingualOperations Manager Department:Care– Houston Site Reports To:DirectorCare Operations FLSA Status:Exempt ROLE PURPOSE TheBilingual Operations Managerwill lead a team of Call Center Supervisors by providing them with direction,support and career development. Demonstrate innovation by enhancing or creatingprocesses that will improve customer satisfaction, increase productivity,...
Call Center Analyst contractor is needed to provide support to our health care client in San Francisco, CA. Requirements: Under the supervision of Call Center management, this position assists in the implementation of ambulatory clinical practice migration to the Call Center; activities include both administrative and/or instructional components. Assists the Call Center Director and Supervisors...