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Call Center Operations Manager Jobs

65 jobs

Call Center Operations Manager Skills: You will need to show: excellent communication skills; a strong customer focus and excellent telephone manner; the ability to work well in teams; leadership skills and the ability to motivate and develop staff; a desire to help others work towards targets and develop their skills; confidence and a good business sense; ability to set, meet and exceed t...
Our client, a leading provider of management solutions to healthcare and pharmaceutical services, is looking to hire a Call Center Operations Manager. Key Responsibilities · Monitors the overall contact center teams and performance to ensure service levels meet or exceed functional and regulatory standards · Ensures team is meeting contractual obligations and program SLAs · Participate in stra...
Our client is a leading third-party administrator for Property & Casualty insurers. Services include Roadside assistance, auto glass claims administration, and retail glass point of service software. These services are provided nationwide and in Canada. Outstanding service has propelled them to be among the industry leaders. Due to the company's growth, they are looking for a Call Center Operatio...
Job Description: We are hiring a Call Center Operations Manager for a Full Time position in Kennesaw, GAOur client, a leading provider of management solutions to healthcare and pharmaceutical services, is looking to hire a Call Center Operations Manager. Key Responsibilities - Monitors the overall contact center teams and performance to ensure service levels meet or exceed functional and regula...
Expert Global Solutions (EGS), an Alorica company, is a global customer service organization, serving the world’s leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, EGS o...
Job Description: Overview: The Atlantis Casino Resort Spa Call Center Operations Manager is vitally important to the continued success of the call center. The Call Center Operations Manager supervises the general performance of the reservations team in conjunction with the Reservations Manager and Group Reservations Manager and is responsible for the training and scheduling of all Reservations Sa...
**Job Description:** The principle purpose of theManager, Operationsis to lead a team of Supervisors responsible for coaching and developing a team of Agents who provide quality service to Customers who contact Lowe’s for sales and service assistance\. As such, theManager, Operationsis responsible for monitoring Supervisor team performance to ensure quality service through solid program execution...
Title Call Center Operations Manager Requisition ID 2902BR Address Highway 25E City Four Mile State Kentucky Company Paid Relocation - External Not Provided Job Function Customer Service/Operations Position Purpose The Call Center Operations Manager position directs, coordinates, and provides management to the Pineville, KYcontact center operation having broad spans of control of approximat...
Advance Health is a privately owned company focusing on health assessments and care coordination to seniors in their homes. Our goal is to improve the health of seniors by offering quality home health services. The data we collect helps enhance the effectiveness of the care management programs. As navigating the health care system becomes increasingly complex, it is important to help our seniors r...
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, inclu...
Description Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing se...
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, inclu...
Description16017704 Qualifications Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourci...
Job Description - Call Center Operations Manager (16987) Experian is an Equal Opportunity Employer Call Center Operations Manager-Job Number:16987 Description Experian is the power behind the data. As the leading holder of consumer and business credit data, we're transforming data in solutions that advance industries, move companies forward and improve the lives of millions of consumers around...
OPERATIONS MANAGER – INBOUND CALL CENTER Join the Leader in the Call Center Business! As an Alorica associate, you not only work for our organization—you also work for the clients we serve. Whether you’re providing customer care for a well-known wireless provider or a Fortune 100 financial giant, a career at Alorica allows you to explore a range of fascinating industries and proudly repres...
Job Description: Job Description The Call Center Operations Manager (CCOM) will lead and oversee the call center work force and reporting staff in order to ensure accuracy or information being communicated or collected and team productivity. The teams or representative will be executing various types of programs within the healthcare and pharmaceutical industry. This position is responsible for t...
The Atlantis Casino Resort Spa Call Center Operations Manager is vitally important to the continued success of the call center. The Call Center Operations Manager supervises the general performance of the reservations team in conjunction with the Reservations Manager and Group Reservations Manager and is responsible for the training and scheduling of all Reservations Sales Agents. The Call Center ...
The principle purpose of the Manager, Operations is to lead a team of Supervisors responsible for coaching and developing a team of Agents who provide quality service to Customers who contact Lowe’s for sales and service assistance. As such, the Manager, Operations is responsible for monitoring Supervisor team performance to ensure quality service through solid program execution, and operational p...
Job Description - Call Center Operations Manager (161492) Experian is an Equal Opportunity Employer Call Center Operations Manager-Job Number:161492 Description Experian is the power behind the data. As the leading holder of consumer and business credit data, we're transforming data in solutions that advance industries, move companies forward and improve the lives of millions of consumers arou...
Expert Global Solutions (EGS) is a global customer service organization, serving the world’s leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, EGS offers significant opp...