Job Description Your primary duties will include: Greeting guests upon arrival and providing a warm welcome Assisting guests with check-in and check-out processes Providing information about hotel facilities, services, and local attractions Making reservations for dining, transportation, and tours Handling guest inquiries and resolving issues promptly and courteously Maintaining a neat and organized concierge desk Collaborating with other hotel departments to meet guest needs Ensuring the safety and security of guests and their belongings Providing personalized service to enhance the guest experience Other duties as assigned Requirements: Previous experience in a customer service role, preferably in a hotel or hospitality setting Excellent communication and interpersonal skills Strong knowledge of local attractions, restaurants, and transportation options Ability to multitask and work effectively in a fast-paced environment Proficiency in Microsoft Office and hotel management software Availability to work evenings, weekends, and holidays as needed Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.