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Contact Center Manager Jobs

90 jobs

CONTACT CENTER MANAGER Want to help build a new team? Hachette Book Group (HBG) is relocating its contact center operations to its facility in Lebanon, IN. As the Contact Center Manager, you will build and lead a team of 30-35 people that manages all aspects of customer service and order entry for both our in-house and client publishers. In this role, you will be responsible for the overall dire...
Job Description: Establish and maintain department standards by developing and ensuring compliance with all Contact Center process standards through reviews and audits of call reports. Provides direct and timely feedback to all staff on results Create and implement Contact Center metrics as needed to ensure department goals; Establish and maintain timely and thorough reporting to Director on all ...
Do you have exceptional Contact Center management skills? This is a great opportunity to leverage those skills in the health care industry in a role that offers career progression, and supportive work environment. HCA, the nations largest private healthcare provider, is looking to add a progressive, forward thinking manager to add to their team. You will be overseeing the development, deployment,...
Description Contact Center Manager The Contact Center Manager is currently engaged on final deliverables to migrate onto an enterprise telephony platform. The team is responsible for defining tasks and plans to standardize product versions that support the call centers in CI Service, Billing and Claims. This manager will be responsible for leading a team of resources aligned to the CI Contact Ce...
Contact Center Manager The Contact Center Manager is a combination of subject matter expert, coach, trainer and mentor and is responsible for leading day-to-day Contact Center operations including capacity planning and workforce scheduling to ensure that service levels and key performance indicators are maintained. Responsibilities: Hire, train, conduct performance evaluations, as well as plan ...
Job Description Position Summary: Directs the operations of a singlecontact center or business unit/segment; or multiple contact centers/businessunits for a total responsibility of 200+ associates. Manages a CCM or ACCMand/or Team Managers that are responsible for managing the day-to-dayoperations. Develops and monitors the application of operating systemsincluding policies and procedures, opera...
Be part of a winning start up team…Group Benefits Operations is coming to Phoenix! Group Benefits is a division of The Hartford that provides businesses with necessary services such as Short Term Disability, Long Term Disability, Life, Supplemental Life products, and Safe Haven benefits. We’re a smaller tight knit contact center with a strong focus on teamwork and strong impactful customer experie...
This position is primarily responsible for effective planning and execution of call center solutions to meet the needs of the business and internal Clients. The selected candidate will oversee trafficking of work within the Call Center while providing leadership and development to the internal team. Job Responsibilities Responsible for managing and developing the Call Center leadership staff. E...
Job Code :1157 Division :Epiq Class Action & Claims Solutions (ECA) Location :Beaverton OR US 97005 Job Type :Full Time Career Level :Experienced (Non-Manager) Education :Bachelor's Degree Category :Customer Support/Client Care Job Description : This position is primarily responsible for effective planning and execution of call center solutions to meet the needs of the business and interna...
CONTACT CENTER MANAGER Want to help build a new team? Hachette Book Group (HBG) is relocating its contact center operations to its facility in Lebanon, IN. As the Contact Center Manager, you will build and lead a team of 30-35 people that manages all aspects of customer service and order entry for both our in-house and client publishers. In this role, you will be responsible for the overall dire...
TMX Finance Contact Center Manager Carrollton, TX The TMX Finance family of companies ("TMX") is one of the largest and fastest growing consumer specialty finance organizations in the United States. With brands that include TitleMax, TitleBucks, and InstaLoan, TMX provides a diversified product offering. These brands are represented nationwide and the growth of TMX has created a wealth of caree...
Description Do you have exceptional Contact Center management skills? This is a great opportunity to leverage those skills in the health care industry in a role that offers career progression, and supportive work environment. HCA, the nations largest private healthcare provider, is looking to add a progressive, forward thinking manager to add to their team. You will be overseeing the development...
CONTACT CENTER MANAGER Want to help build a new team? Hachette Book Group (HBG) is relocating its contact center operations to its facility in Lebanon, IN. As the Contact Center Manager, you will build and lead a team of 30-35 people that manages all aspects of customer service and order entry for both our in-house and client publishers. In this role, you will be responsible for the overall dire...
Brandon/Tampa area
The Call Center Manager reports to the Vice President of Contact Center Solutions and is responsible for overseeing the daily operations of the Call Center. This position will provide a comprehensive working knowledge of call center management, technology, best practices and customer service concepts, practices, and procedures. Essential Duties and Responsibilities This position includes, but is...
Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle origina...
Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle origina...
We are presently hiring a Contact Center Manager for our Greenfield, IN, San Diego, CA or Gaithersburg, MD location. The Contact Center Manager provides day-to-day support to the InTeleCenter’s Directors of Operations. The Contact Center Manager is responsible for assisting the Directors of Operations with coaching, mentoring and supervision of Operations Supervisors. The Contact Center Manager...
Contact Center Manager The Contact Center Manager is a combination of subject matter expert, coach, trainer and mentor and is responsible for leading day-to-day Contact Center operations including capacity planning and workforce scheduling to ensure that service levels and key performance indicators are maintained. Responsibilities: Hire, train, conduct performance evaluations, as well as plan ...
School Finance Accounting Contact Center Manager(Job Number: 160000ZU) Description The Chicago Public Schools (CPS) has set ambitious goals to ensure that every child—in every school and every neighborhood—has access to a world-class learning experience from birth, resulting in graduation from high school college- and career-ready. Under the direction of the Senior Vice President of Finance, th...
The Chicago Public Schools (CPS) has set ambitious goals to ensure that every child—in every school and every neighborhood—has access to a world-class learning experience from birth, resulting in graduation from high school college- and career-ready. Under the direction of the Senior Vice President of Finance, the Finance and Accounting SSC will support schools in performing financial and account...