Help desk, Customer service, Technical support, Service desk, Troubleshooting, Office 365, Windows 10, Phone support, communication and people skills, customer support, Active directory, organizational and interpersonal skills, itsm, healthcare support, Password reset, servicenow. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team.