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Guest Service Agent Jobs in New York

54 jobs

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request wi...
Title: Guest Services Agent Reports To: General Manager, Assistant General Manager &/or Front Office Manager POSITION SUMMARY Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs. ORGANIZATIONAL SCOPE: Position is responsible for exceptional custom...
Our Company is a privately-owned hospitality firm that is headquartered near Denver, Colorado. Founded in 1991, it is a well-established, rapidly-growing company with a proven track record in hotel development, real estate investment and hotel operations. Our portfolio consists of more than 40 premium-branded hotels including select-service, extended stay, and full-service lodging facilities locat...
Gallery Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Gallery Hosts creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This p...
Description Gallery Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Gallery Hosts creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting enviro...
A cutting-edge Chelsea hotel in Manhattan Lately people have been doing a double-take at Hotel Eventi. Total transformations will do that, even to New Yorkers. Encompassing an entire block, Hotel Eventi's artfully revamped ground floor features an eclectic-chic "living room" lobby, technology touches everywhere and a collection of cool new bars and restaurants run by famous chefs who know how to ...
Job Description Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manger Position Requirements Immediately greet guest and offer to assist with their needs. Register and assign guests to hotel rooms. Establish method of p...
Job Description Guest Service Agent Work Locations: AmsterdamA Guest Service Agent with Waldorf Astoria Hotels and Resorts provides reception services for Guests to contribute to an overall exceptional experience from arrival through departure and complete audits, as required. What will it be like to work for this Hilton Worldwide Brand? In exceptional destinations around the globe, Waldorf As...
Job Description Guest Service Agent - Hampton Inn Suites Lake George Work Locations: Lake GeorgeA Guest Service Agent with Hampton Inn and Suites is responsible for greeting and registering guests and checking guests out of the hotel in the hotel�s continuing effort to deliver outstanding guest service and financial profitability. What will it be like to work for this Hilton Worldwide Brand? W...
Summary of Position Intermediate Knowledge of OPERA Property Management System Preferred. Actively welcome, greet and check guests in Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’ Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up Differentiate between guest types and handle them in the ...
Essential Functions: • Assures that front desk is covered and maintained at all times. • Reviews arrivals and departures for guest preferences to ensure customer satisfaction. • Checks guests in and out of hotel and summons bellman or other assistance if needed. • Informs or checks with housekeeping on checkouts, sleep outs, vacancies and service need of guests. • Provides information and act...
Title: Guest Services Agent Reports To: General Manager, Assistant General Manager &/or Front Office Manager POSITION SUMMARY Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs. ORGANIZATIONAL SCOPE: Position is responsible for exceptional custom...
Essential Functions: • Assures that front desk is covered and maintained at all times. • Reviews arrivals and departures for guest preferences to ensure customer satisfaction. • Checks guests in and out of hotel and summons bellman or other assistance if needed. • Informs or checks with housekeeping on checkouts, sleep outs, vacancies and service need of guests. • Provides information and act...
Overview: Responsibilities: Arrivals, Departures, Reservations, Discrepancies, Disputes and Multitasking 
Ensuring guest satisfaction with all hotel services through written and verbal communication directly with guests and resolving all guest concerns 
Reporting/Cash Handling - Responsible for maintaining an accurate cash bank, processing cash transactions and ensuring all cash out reports ar...
Major Duties and Responsibilities: • Assures that front desk is covered and maintained at all times. • Reviews arrivals and departures for guest preferences to ensure customer satisfaction. • Checks guests in and out of hotel and summons bellman or other assistance if needed. • Provides information and acts as a resource of services to guests or hotel visitors. • Acts on guests’ complaints, s...
Description JOB SUMMARY The Guest Service Agent is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. JOB DUTIES & RESPONSIBILITIES • Greets, registers, and assigns rooms to guests. • Handles confidential information, including guest records, with a high de...
DescriptionJOB SUMMARY The Guest Service Agent is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. JOB DUTIES & RESPONSIBILITIES • Greets, registers, and assigns rooms to guests. • Handles confidential information, including guest records, with a high degr...
Major Duties and Responsibilities: • Assures that front desk is covered and maintained at all times. • Reviews arrivals and departures for guest preferences to ensure customer satisfaction. • Checks guests in and out of hotel and summons bellman or other assistance if needed. • Provides information and acts as a resource of services to guests or hotel visitors. • Acts on guests’ complaints, servic...
Register and assign guests to hotel rooms. Establish method of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel...
Job Title Guest Service Agent Job Description Summary In this role, you will assist hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, conveying hotel policies, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests . Thi...