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Helpdesk Jobs in Maryland

827 jobs

Description: Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room...
Job Description Job #: 677372 Role: HelpDesk Technician Shift: Mon-Fri 12pm-8pm Location: Baltimore, MD and vicinity Client: Communications Company Group: Telecom, Government Support Salary Range: 35-40k Length: 6month to perm Environment: Nortel Contact Center, Infortel ISI system, TSMI (telephone systems management information), SymonView Reports, Excel, VoIP Team Size: 6 Overview: He...
Helpdesk Support Specialist Location: Adelphi MD Full Time Permanent Must have: Secret Clearance Security+ certified Any Microsoft certification RESPONSIBILITIES: · Provide Tier II technical support in accordance with the Performance Metrics Task for all workstations (desktops, laptops, tablets) and wireless tools which currently includes but are not limited to: Blackberry devices, iPhone ...
Job Description Job #: 678347 Help Desk Manager Lanham MD Description Responsible for overseeing all aspects of services to be provided, and serve as the Contractor's primary contact for contract management and administration. Be proactive in identifying problem areas, suggesting possible solutions/ alternatives, responding to client concerns, and in facilitating a positive, cooperative work...
CyberCoders Search. Apply. Done. Learn more about CyberCoders IT Helpdesk Manager Apply College Park, MD Full-Time $80,000 - $120,000 Job Details We promote and serve the physical sciences for the benefit of humanity. We need a detail-oriented punctual IT Manager to oversee our technical processes. If you are dedicated worker and flexible we want to hear from you! Top Reasons to Work with...
Position Summary The Help Desk Technician will be responsible for providing effective diagnostic evaluation, incident recording, resolution, and escalation to meet the internal needs of our office, repair and retail locations. We are a small, close-knit group of fun and enthusiastic people who are driven by our commitment to reinforcing the culture of the organization by optimizing the store expe...
The Help Desk is the primary initial point of contact for end user support for employees located at DAVIS’ main office and jobsite locations. The Help Desk Supervisor coordinates all functions of the Help Desk with a focus on maintaining shift coverage, customer service and the application of solutions versus fixes and workarounds. ESSENTIAL DUTIES + RESPONSIBILITIES Perform responsibilities wit...
We are currently looking for a Helpdesk Support Analyst to work under the supervision of the Director of Client Services. This person will provide quality customer support via telephone and email to provide network and end user support and assistance; supporting healthcare & Peoplesoft applications. DUTIES & RESPONSIBILITIES: * Working independently will provide technical support to users report...
This is a Tier 1 IT Helpdesk Technician role. This role is open due replacing an existing contractor who is leaving at the end of his contract. This person will initially be trained on either internal or external support depending on the training cycle. This is the internal support, which requires more technical knowledge. They will be supporting traders, analysts and high level executives. These ...
The primary responsibilities of the position will include: The Help Desk Specialist answers inbound calls and emails for technical assistance from Associates and Vendors. The position answers calls from external customers related to accessing account information through various types of media including Internet and phone access. The position answers calls from internal customers who are requestin...
TEKsystems is looking for a Tier 1 IT Helpdesk Technician role. This person will initially be trained on either internal or external support depending on the training cycle. They will be supporting traders, analysts and high level executives. These individuals will be responsible for all standard IT helpdesk support duties (including internal and external calls). Additionally, the customer's busy ...
TEKsystems is looking for a helpdesk technician to provide technical assistance to computer system users. These specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. The technical skills include knowledge of electronic equipment and computer software. Skills and Competencies: * Verbal and written communi...
This is a Tier 1 IT Helpdesk Technician role. These individuals will be responsible for all standard IT helpdesk support duties (including internal and external calls). Additionally, the customer's busy season begins in November which leads to significant increases in overall call volumes. The primary responsibilities of the position will include: The Help Desk Specialist answers inbound calls a...
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Jo...
***We are looking for someone to support our client Friday-Monday 2-11:00 pm. *** Daily responsibilities include logging, tracking and resolving an average of 25 to 30 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user call...
Hello! Our client is looking for someone to provide technical assistance to computer system users. Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. The technical skills include knowledge of electronic equipment and computer software. Skills and Competencies: * Verbal and written communication skills...
This is a Tier 1 IT Helpdesk Technician role. This person be initially be doing internal support of endusers. These individuals will be responsible for all standard IT helpdesk support duties (including internal and external calls). The primary responsibilities of the position will include: The Help Desk Specialist answers inbound calls and emails for technical assistance from Shareholders, Part...
Provide technical assistance to computer system users. Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. The technical skills include knowledge of electronic equipment and computer software. Skills and Competencies: * Verbal and written communication skills, problem solving skills, customer service a...
We are seeking individuals to work on a critical survey research help desk at our Rockville office. Staff will be trained to help callers access and navigate online surveys, fix errors in their data, and comply with laws related to answering the surveys. Staff will make outgoing calls and receive incoming calls to and from college and university personnel. Knowledge, Skills, and Abilities - Requi...
Telephone Help Desk Agents monitor and respond to incoming phone calls from schools, districts, and field representatives to support data collection activities. Agent will respond to voicemails, emails and engage in live chat support. _cc_ 5f44c6f9 _cn_ Westat _rfc_ bd6698962c2f3426cad3e738827059b4...