Essential Duties and Responsibilities • Responsible for familiarizing members with the facility, maintaining a comfortable atmosphere for members and visitors, and motivating members that seek support • Conduct and run the Planet Fitness PE@PF program, including creating and following the schedule • Consult with members regarding their fitness goals and provide motivation and support • Instruct and acclimate all members to each piece of equipment in the club ensuring they know how to properly and safely use the equipment • Create bi-weekly updates consisting of a variety of exercises • Meet class requirements based on club size and member traffic • Assist in front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions Check members into the system New member sign-up Take prospective members on tours Track inventory • Participate in the daily cleaning of the club and general maintenance of the equipment • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed • Other duties as assigned based on club needs Qualifications/Requirements • Must be 18 years of age or older • High school diploma/GED equivalent required • A passion for fitness and health • Upbeat and positive attitude • Punctuality and reliability are a must • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations • Strong listener with the ability to empathize and problem solve • Demonstrate diplomacy in all interactions while using appropriate behavior and language • Current CPR Certification required • Personal Training Certification from a preferred association (IFA, ACE or NCSF) is required Physical Demands • Continual standing, walking, bending, crouching and reaching • Continual listening and talking in person or on the phone • Must be able to regularly lift up to 50 lbs • Will occasionally encounter toxic chemicals during shift NOTE: Only those applicants under consideration will be contacted. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we can all the Judgment Free Zone.