Analyze and plan activities to meet customer needs and maintain cost efficiencies; Interface with petroleum service supervisors to assist and resolve customer related conflicts (billing, equipment repairs, warranty, etc.); Travel to all Cleveland Brothers branches with petroleum systems operations, visit customer job sites, meet with customers and evaluate equipment needs; Assist as required with Inside Sales Rep's to evaluate repair appraisals and the timing of repairs; Review internal and external matters involving operations and expenses; Prepare and submit documents and reports related to department activities; Monitor the repair process with petroleum service supervisors for productivity, quality, and timeliness of repairs; Communicate with manufacturer's representatives and maintain supplier relations; Work with petroleum service supervisors and assist in the development and maintenance of a technician career development plan; Analyze and resolve regional or branch specific petroleum conflicts; and . The preferred candidate will also have a thorough understanding of petroleum equipment, petroleum applications and product support (diesel and natural gas generator sets, gas compressor systems, fluid ends, transmissions, mist pumps, mud pump, fracking units, dynamic gas blending units, etc.).