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Service Desk Team Leader Jobs

4 jobs

SUMMARY Act as the front line contact with the user community. Responsible for responding to incidents by gathering all necessary information to resolve the user’s incident during the initial contact or forward the incident to the correct CTS queue for attention. Reporting directly to the Service Desk Team Leader. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. · Provide customer f...
The Portuguese or Thai Service Desk Level 1 Agents are the first point of contact for End Users seeking technical assistance and/or support for all IT related Hardware, Network, printing, mobile device, websites and Application issues. They provide technical support over the phone, on-line web submit form, email and chat sessions and are responsible to answer enquiries, troubleshoot problems, prov...
Job Description: IEA Corporation is looking for a dynamic Project Manager for one of contracts in Rosslyn, VA. The Project Manager shall provide the following duties: Mapping of initiatives to the IT Strategic Plan and other Bureau specific documentation. Develop and provide cloud best business techniques for OBO/RM/EX/IRM/NOMB’s business process, resource management and planning for unclassif...
Job Description: CLASS TITLE: TECHNOLOGY SERVICE DESK SUPPORT SPECIALIST SKILL LEVEL: ISIV GENERAL STATEMENT OF DUTIES: Performs a variety of technical computer support duties to assist the Technology Department in implementing and maintaining technology services and support. SUPERVISION RECEIVED: Works under the general direction of the Technology Service Desk Team Leader. Assignments are genera...