Customer service jobs hiring now
One of the most in-demand skills across industries is customer service.
Sure, there's plenty of talk about automation and how robots are taking away jobs. But, there are many things you can do better than a robot, and one of the most important is providing top notch help in customer service jobs. The human connection you bring to your customers is invaluable not only to your employer but also to the customers you help.
Customer service skills are one of the top requested skills in a variety of industries, including administrative support, retail, finance, health care, and insurance. No matter what the position or industry, the most important customer service skills are patience, a pleasant personality, and the ability to communicate well.
In honor of Customer Service Week, Monster's highlighting a variety of customer service jobs ranging from customer service representative to desktop support specialists. Remember that a career in customer service may span from an entry-level call-center job to customer service vice president. Below are descriptions of four customer service jobs hiring now on Monster.
Customer service representative
What you'd do: Also called customer care representatives, these workers are typically responsible for handling customer complaints, billing issues, basic troubleshooting, and help placing orders. This is typically the most entry-level of call-center jobs.
What you'd need: Proficiency in data entry, computer programs, and telephone skills. Patience, courtesy, and the ability to work in a fast-paced environment are helpful. A high school diploma or GED is usually required. Check out this customer service resume example.
What you'd make: The median customer service representative salary is $29,073 per year, according to Burning Glass data. Jobs are expected to grow at about 5% over the next 10 years.
Find customer service representative jobs on Monster.
Technical support representative
What you'd do: As a technical support representative, you'd guide customers through solving technical problems. With some products, a tech support representative can remotely access the user’s computer or system and solve the problem directly. This is a more advanced type of call-center job, and weekend hours are often required. Many companies call this position desktop support specialists, so be sure to use that as a search term when looking for jobs online.
What you'd need: An associate or bachelor’s degree, and sometimes technical certificates. Strong analytical and problem-solving skills are required for resolving issues without having to refer customers to upper-level employees. Because customers are often frustrated, patience and interpersonal skills are even more critical in this job than in other customer service jobs. Check out this technical support resume example.
What you'd make: The median salary for technical support representatives is $42,374 per year, and job growth is projected at 11% over the next 10 years, according to Burning Glass.
Find technical support representative jobs on Monster.
What you'd do: Receptionists are the front line of customer care for many businesses. You'd be responsible for greeting and directing customers or visitors that come in to an office or business, and answer and direct incoming phone calls. You may also be responsible for scheduling appointments or booking meeting rooms, gathering patient information, or assisting with filing and other administrative work.
What you'd need: A high school diploma or GED is usually required, but previous administrative and data entry experience are extremely valuable for many receptionist positions. Check out this receptionist resume example.
What you'd make: According to Burning Glass, the median salary for a receptionist is $26,575 per year.
Call center manager
What you'd do: As a call center manager, you'd not only help with customer requests but also oversee staff and operations at a telephone call center. You'd monitor quality and efficiency of how the staff handles incoming calls for orders or for customer service. You may also oversee staff making outgoing marketing, survey, or sales calls, as well as the more technical aspects of the telephone and computer systems.
What you'd need: Although you can find call center manager jobs that require only a high school diploma, many do require an associate or bachelor's degree. Previous supervisor or management experience is very valuable, as are excellent communication and problem-solving skills. Check out this call center resume example.
What you'd make: The median call center manager salary is $45,453 per year, according to Burning Glass.
Find call center representative jobs on Monster.
Showcase your skills
Customer service jobs are a great way of getting your foot in the door at a variety of industries, but the competition for these positions can sometimes be intense. Need help standing out from the crowd? Get a free resume evaluation today from the experts at Monster's Resume Writing Service. You'll get detailed feedback in two business days, including a review of your resume's appearance and content, and a prediction of a recruiter's first impression. Learn how to showcase your people skills to land your next customer service job.