Customer Service Careers

 Customer Career Overview

Customer Career Overview

Just about every industry holds opportunities for customer service careers. If a business has customers, they'll need customer service reps. Insurance, service industries, business, banking, even retail and wholesale. Some customer service jobs are at call centers and others are on-site at the business's office or storefront. Most types of customer service jobs are full-time. Some process orders, some relay information to customers and others deal with customer complaints.

Customer Service Education

You can usually get a customer service job with a high school diploma. Employers look for candidates who are professional and have good listening and communication skills, patience, are personable and are effective at problem solving. Once hired, you'll likely go through two to three weeks of training. Some states require customer service representatives who deal with information about insurance and finance to be licensed, but that varies state-by-state.

Customer Service Job Market

The job outlook for customer service careers is positive and runs just above average for all occupations, according to the Bureau of Labor Statistics (BLS). Telephone call centers are leading the way for job growth in customer service, but an increase in demand for customer service reps in all industries is expected. The BLS expects customer service jobs to increase 13 percent in 10 years' time, up from 2,362,800 in 2012 to 2,661,400 by 2022.

Customer Service Salaries

Customer service pays fairly well, especially considering it is a career that doesn't require a degree. According the BLS, the average annual salary is around $30,500, although it lists a median hourly wage of $14.70 because some customer service representatives work less than 40 hours per week. The customer service jobs in insurance, professional and technical services are the best-paid positions, coming in at over $16 per hour. Administrative and support customer service reps are paid below average at $12.71 per hour.

Spherion

Fargo, North Dakota, 58104

{FeaturedJobPostedDateText}01/16/2019

Our client has 2 openings for a temporary Customer Service positions to answer phones and take orders for peak holiday week. Need to have good verbal communication ski...

Gap

ROCKLIN, California

{FeaturedJobPostedDateText}01/16/2019

Description GENERAL SUMMARY: Provides supervision along with creating and sustaining an environment that motivates high performance, recognizes and rewards excellence ...

AAR Corp

Miami, Florida

{FeaturedJobPostedDateText}01/15/2019

DescriptionSUMMARY Achieve customer satisfaction through efficient order processing and prompt resolution of after- sale customer requests and issues. ESSENTIAL DUTIES...

Praxair, Inc.

Speedway, Indiana

{FeaturedJobPostedDateText}01/14/2019

Description Praxair Surface Technologies, Inc., a leading worldwide supplier of coating services, thermal spray consumables, equipment, and other surface enhancing mat...

Prudential

Dresher, Pennsylvania

{FeaturedJobPostedDateText}01/09/2019

Description Bring your passion and energy and we will train you on the rest. At Prudential, the Manager of the Pru Advisors Engagement Model will have the exciting opp...

Staples

Elgin, Illinois

{FeaturedJobPostedDateText}12/28/2018

Job Description Position Summary: The Order Processor is part of the COA team.The Order Processor Role will primarily focus on processing orders that are pre-configure...