JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location:
US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is
HYBRID. FTE: 0.700000 Shift: Shift 2 Schedule: A week Monday= 1300-2130
Tuesday= 1300-2130 Saturday= 1300-2130 Sunday= 1300-2130 B week Monday=
1300-2130 Thursday= 1300-2130 Friday= 1300-2130 Job Summary: The Access
Services Representative responds to incoming calls from both internal
and external callers which may include, but are not limited to,
patients, visitors, hospital staff, clinic staff, and physicians.
Patient calls to the After Hours Answering Service are documented using
an encounter in EPIC, the electronic medical record. After-hours
answering service for Home Care Medical and Horizon Home Care & Hospice
patient calls are completed using the SPOK directory. Assistance is also
provided to other work groups as needed. Assists in orienting and
training new and existing employees. Other duties as assigned.
EXPERIENCE DESCRIPTION: A minimum of 1 year of customer service
experience is required. Previous telecommunications and hospital
experience is preferred. EDUCATION DESCRIPTION: High School diploma or
equivalent is preferred. SPECIAL SKILLS DESCRIPTION: Strong data entry,
organizational and multi-tasking skills is required. Demonstrates a
solid working knowledge of the communication devices and software with
thorough understanding of the AMCOM system. Familiarity with the general
usage and spelling for specific medical terminology. Proficient in the
use of Microsoft Office products. Experience with the Electronic Medical
Record, Epic is a plus. Perks & Benefits at Froedtert Health Froedtert
Health Offers a variety of perks & benefits to staff, depending on your
role you may be eligible for the following: Paid time off Growth
opportunity- Career Pathways & Career Tuition Assistance, CEU
opportunities Academic Partnership with the Medical College of Wisconsin
Referral bonuses Retirement plan - 403b Medical, Dental, Vision, Life
Insurance, Short & Long Term Disability, Free Workplace Clinics Employee
Assistance Programs, Adoption Assistance, Healthy Contributions,
Care@Work, Moving Assistance, Discounts on gym memberships, travel and
other work life benefits available The Froedtert & the Medical College
of Wisconsin regional health network is a partnership between Froedtert
Health and the Medical College of Wisconsin supporting a shared mission
of patient care, innovation, medical research and education. Our health
network operates eastern Wisconsin's only academic medical center and
adult Level I Trauma center engaged in thousands of clinical trials and
studies. The Froedtert & MCW health network, which includes ten
hospitals, nearly 2,000 physicians and more than 45 health centers and
clinics draw patients from throughout the Midwest and the nation. We are
proud to be an Equal Opportunity Employer who values and maintains an
environment that attracts, recruits, engages and retains a diverse
workforce. We welcome protected veterans to share their priority
consideration status with us at 262-439-1961. We maintain a drug-free
workplace and perform pre-employment substance abuse testing. During
your application and interview process, if you have a need that requires
an accommodation, please contact us at 262-439-1961. We will attempt to
fulfill all reasonable accommodation requests. * APPLICATION
INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ0NzUwLjg3NzBAZnJvZWR0ZXJ0Y29tcC5hcGxpdHJhay5jb20