Job Type

full-time

Posted

2 days ago

Location

Phoenix, AZ

Description

Equal Opportunity Employer: Minority/Female/Disability/Veteran


Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.


I. Job Summary

The Account Associate I (IAM - TEAM) generates shareholder value by using a consultative retention based selling approach for Small/Medium commercial Waste Management customers as part of a team-based queue. The IAM - TEAM manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers. The role of the IAM - TEAM is to maintain a net positive business performance in the commercial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and WM’s growth goals. 


II. Essential Duties and Responsibilities 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.  




  • Customer interaction (external and internal), response & follow up

    • Serves as the lead point of contact for customer account management matters as part of a team-based queue, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships 

    • Aligns Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills 

    • Negotiates, updates, and renews customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills

    • Resolves challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues

    • Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority

    • Collaborates with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate




  • Administrative work

    • Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools)

    • Prepares reports as needed and/or handle general administrative duties as appropriate




III. Supervisory Responsibilities

This position has no supervisory responsibilities.


IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

  

A. Education and Experience



  • Education: High School Diploma or GED (accredited).

  • Experience: One (1) year of business-to-business account management experience at a proficient level (in addition to education requirement).


B. Certificates, Licenses, Registrations or Other Requirements



  • None required.  


C. Other Knowledge, Skills or Abilities Required



  • Ability to effectively convert customer cancellation requests into long term relationships

  • Ability to effectively build relationships across a wide variety of business types

  • Ability to multi-task and perform computer duties across multiple screens while on phone with customers addressing issues or concerns in a professional tone and temperament

  • Proficient in time management and in computer skills – Word, Excel, Power Point, etc. 

  • Positive attitude that enjoys assisting and providing solutions to others 

  • High impact communication in written and verbal manner

  • Ability to adapt to change and manage multiple priorities 

  • Ability to negotiate effectively

  • Ability to utilize sound business practices

  • Ability to work independently and as part of a team


V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.



  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday;

  • Required to exert physical effort in handling objects less than 30 pounds rarely;

  • Normal setting for this job is an office setting.


Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.


If this sounds like the opportunity that you have been looking for, please click "Apply.






















About the Company

Waste Management

Waste Management is the largest environmental solutions provider in North America, serving more than 21 million municipal, commercial and industrial customers in the U.S. and Canada. We have invested in developing waste solutions for a changing world. Today, this includes not just disposal and recycling, but personal counseling to help customers achieve their green goals, including zero waste.

Waste Management is North America’s largest residential recycler and a renewable energy provider. We recover the naturally occurring gas inside landfills to generate electricity, called landfill-gas-to-energy. Waste Management’s fleet of natural gas trucks is the largest heavy-duty truck fleet of its kind in North America. With the largest network of recycling facilities, transfer stations and landfills in the industry, our entire business can adapt to meet the needs of every distinct customer segment.

As North America’s leading provider of comprehensive waste management services, our mission is to maximize resource value while minimizing impact in order to further both economic and environmental sustainability for all of our stakeholders.

Company Size

10,000 employees or more

Industry

Other/Not Classified

Employee Benefits

401K, Medical, Dental and Vision, Long Term Disability, Paid sick days, Flexible Spending Accounts, Retirement / Pension Plans, Prescription Drug Coverage, Vacation/paid time off, Life Insurance, Stock Options

Founded

1968

Website

https://careers.wm.com/us/en