Account Executive

Decagon provides AI customer support agents for enterprises. Their AI agents offer a human-like customer support experience, resolving complex issues and taking actions for customers across all channels. The platform features seamless integrations with existing knowledge bases, tools, and workflows, eliminating the need for traditional decision trees and canned responses. Decagon's AI also offers agent assistance, acting as a copilot to handle mundane tasks and continuously learn from agents. The platform provides AI-powered insights, enabling businesses to identify themes, anomalies, and analyze conversations. Trusted by numerous major companies, Decagon claims to offer faster, cheaper, and smarter customer support solutions.

Experience Requirements:

1. 4+ years of relevant work experience (founder, product manager, engagement manager, account executive, customer success manager, etc.)
2. Excellent communication, presentation, and interpersonal skills, especially with the ability to manage both internal and customer relationships
3. Great cross-functional collaboration skills
4. An orientation towards action & solving immediate problems while keeping in mind scalability and building repeatable processes to ensure long-term success

Other Requirements:

1. A technical background, and an ability to resonate with technical teams

Responsibilities:

1. Own every facet of the customer relationship and implementation from pre-sale to post-sale
2. Manage cross-functional teams across GTM and Engineering/Product
3. Develop the playbook for working with customers & integrating their feedback into our product decisions
4. Understand the critical questions customers need to answer and locate their biggest problems
5. Ensure a successful long-term relationship by identifying and pre-empting customer concerns