Account Manager

Overview

The Account Manager is responsible for overseeing all janitorial, environmental cleaning (EC), and facility operations within a GMP-regulated environment. This role manages day-to-day operations, staffing, client relationships, and compliance while ensuring high standards of cleanliness, safety, and efficiency.

The position also serves as the primary liaison between ABM and the client, supporting production needs, managing special projects, and driving continuous improvement in service delivery.

Pay: $26 

The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: 

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit Annual Benefits-Staff and Management

Schedule

· Primarily Monday–Friday during business hours

· Flexibility required to work nights, weekends, and off-shift hours as needed

Responsibilities

Operations Management

• Oversee daily cleaning operations across warehouse floors, offices, restrooms, breakrooms, dock areas, and controlled environments
• Ensure all services meet contract specifications, GMP standards, and client expectations
• Develop and manage cleaning schedules
• Conduct routine inspections, audits, and quality checks to maintain service standards
• Support production needs and respond to operational issues in real time

Client & Stakeholder Management

• Serve as the primary point of contact for client leadership and facility teams
• Conduct regular meetings to review performance, resolve concerns, and identify improvements
• Maintain strong client satisfaction and retention through responsive service

Staff Supervision & HR Management

• Recruit, onboard, train, and supervise janitorial supervisors and cleaning staff
• Monitor performance, provide coaching, and conduct corrective actions or recognition as needed
• Manage staffing levels to meet operational and production demands
• Handle employee relations, payroll processing (EPAY), timesheets, and HR-related issues
• Conduct quarterly performance reviews

Environmental Cleaning (EC) & GMP Oversight

• Act as Subject Matter Expert (SME) for Environmental Cleaning
• Ensure compliance with GMP standards and complete required training
• Utilize systems such as MODA for tracking and compliance
• Support cleanroom or regulated environment protocols

Safety & Compliance

• Ensure adherence to OSHA regulations, site safety protocols, and company policies
• Conduct safety training, toolbox talks, and site inspections
• Monitor proper handling and storage of chemicals, equipment, and consumables
• Maintain documentation for inspections, incidents, and compliance requirements

Project & Program Management

• Manage special projects such as shutdowns, site surveys, and process improvements
• Support consumable changes and operational transitions
• Drive continuous improvement initiatives and operational efficiency

Inventory, Budget & Financial Oversight

• Manage inventory of cleaning supplies, chemicals, and equipment
• Control labor and operational costs while maintaining service quality
• Track usage and order supplies as needed
• Assist with budgeting, forecasting, and cost reporting
• Support sales growth and account expansion opportunities

Reporting & Administrative Duties

• Prepare reports on KPIs, inspections, staffing, and operational performance
• Maintain accurate records for attendance, training, and service delivery

Reconcile payroll exceptions and ensure timely submissions

Qualifications

Qualifications

• High school diploma or GED required; associate’s or bachelor’s degree preferred
• 2-5 years of experience in janitorial management, facilities services, or industrial/warehouse cleaning
• Experience in GMP or regulated environments preferred
• Strong leadership, organizational, and problem-solving skills
• Knowledge of cleaning procedures, equipment, and safety regulations
• Proficiency in Microsoft Office and workforce management systems
• Ability to work flexible hours, including nights and weekends

Skills & Competencies

• Leadership and team management
• Customer service and relationship building
• Problem-solving and decision-making
• Time management and multitasking
• Budget and inventory control
• Safety and compliance awareness
• Strong verbal and written communication

Performance Metrics (KPIs)

• Client satisfaction and retention
• Inspection and audit scores
• Labor and supply cost control
• Employee retention and attendance
• Safety incident reduction
• On-time completion of schedules and projects