Account Manager SSRM, MX NSR

The objective of an Account Executive Self-Service Registration-Managed (SSR-M) representative is to reach out to Selling Partners (SPs) from a selected Lead Pool, from the MX Marketplace, to support SPs on the process of adoption and re-adoption of key Amazon Marketplace Programs (e.g., Fulfilled by Amazon (Prime), External Fulfillment, Advertising, Brand Tools, Promotions) resulting in bettering Seller Experience (SX) of reached out SPs and improving Customer Experience (CX) through improved selection offering, quality and lead-times. SSR-M representatives are evaluated by: (1) the number of launches and engagements within the year (from the selected Lead Pool); (2) the conversion percentage to adopted/re-adopted Amazon Marketplace Programs; and (3) quality score on SP anecdotes from support provided.

The ideal candidate has experience in sales and account management, and is motivated, agile, with strong time management and project management skills, technical and analytical. This opportunity requires excellent troubleshooting, problem-solving, and communication skills as well as team skills. At the core of the position is high attention to detail and delivering high quality results on time.

Key job responsibilities

1. Identify, prospect and help high-potential SPs to troubleshoot launch blockers and adopt programs that will help them improve their performance at marketplace.
2. Effectively prioritize and manage a pipeline of merchants to consistently meet/exceed quarterly targets.
3. Be a business partner for merchants, providing them with data-driven insights and advice on adopting programs that will help to optimize their success on Amazon.
4. Post acquisition, you will build success cases together with those accounts by providing business insights, training and identifying business opportunities and executing a growth strategy.
5. Enable merchants to learn and master Amazon's tools and systems to become self-sufficient in managing their catalog, inventory and performance efficiently to required standards.
6. Track business development results, analyze, interpret reports and information for your portfolio.
7. Prioritize your time optimally to achieve your targets in a KPI-driven environment.

BASIC QUALIFICATIONS

1. 1+ years of exceeding quota and key performance metrics experience.
2. Bachelor's degree.
3. Experience with business development, partnership management, or sourcing new business.
4. Experience using Excel at an advanced level including practical knowledge of VBA/macros and advanced Excel functions.
5. Advanced written and verbal skills in Spanish and English.

PREFERRED QUALIFICATIONS

1. Experience using Salesforce.com at an advanced level including the development of dashboards and reports, programming experience.
2. SQL proficiency.

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