Account Manager - Vendor Hub, RO&I

Amazon Mexico team is looking for a data driven, customer-obsessed, hands on and creative candidate to join our Vendor Hub Program team. As Account Manager, you'll work with selected vendors to help drive growth and help deliver a best-in-class customer experience on amazon.com.mx, while facilitating great business relationships with some of Amazon's highest visibility brands.

You’ll be responsible for looking after a brand’s product portfolio, contributing to improvements in the user experience for customers and creating detailed monthly reports on performance. You’ll lead presentations and planning sessions with vendors and act as the main point of contact for them.

You will also provide support to drive category growth through detailed analysis of business inefficiencies and identifying solutions; proposing changes to operational processes; driving a high standard in customer satisfaction; ensuring high-quality product detail pages; and making recommendations for effective marketing campaigns.

To achieve success in this role, you will have strong analytical skills as well as relationship management and organizational skills. You will also be comfortable picking up new technologies. You'll be an analytics expert, identifying problem areas and then creating plans to find resolutions, with the ability to pick up new skills quickly. You'll have strong communication skills and a proven track record of building positive working relationships.

Account Managers are fully involved in the following functions: online marketing, vendor management and in-stock management. Tasks associated with these functions include:

1. Online marketing: improving product page data, developing marketing and merchandising plans, improving customer experience onsite, helping generate traffic and sales
2. Vendor management: help grow selection of products to sell on Amazon, onboarding new vendors, identifying and resolving pricing issues
3. In-stock management: tracking purchase orders, investigating late deliveries, resolving order rejections, working with vendors on PO automation.

About the team

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 2+ years of sales or account management experience
- 2+ years of digital advertising and client-facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Bachelor's degree or certificate of completion of studies required
- Fluent in both English and Spanish

PREFERRED QUALIFICATIONS

- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.