ACCOUNT REPRESENTATIVE
The Alpha Group
TAUNTON, MA
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JOB DETAILS
SALARY
$21–$23 Per Hour
LOCATION
TAUNTON, MA
POSTED
30+ days ago
Benefits once hired permanently include: matching 401K, health insurance, dental insurance, vision insurance, and disability
Responsibilities of Account Representative:
-Assist customers through multiple medias on various customer requests and inquiries, following up as needed with updates and resolutions
-Collect relevant information to identify and resolve customer concerns or discrepancies
-Escalate issues as needed to correct departments for further research and assistance
-Process customer orders, collect payments, and provide invormation to customers on product
-Coordinate with multiple departments to provide optimum customer support
-Complete monitoring, auditing, and reporting tasks daily
-Perform and assist in other related tasks as needed
Requirements of Account Representative:
-Previous customer service experience
- Experience with database-driven systems and dual monitors
-Good computer skills with proficiency with Microsoft Office software
-Able to multi-task in a fast-paced environment
-Superior attention to detail
-good analytical and mathematical skills
-Able to lift up to 25 lbs occasionally
-Strong verbal and written communication
-Great interpersonal skills
Hours: 8:30am-5:00pm Monday-Friday
Pay Rate: $21.00-$23.00/hr
About the Company
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