Accounts Receivable Specialist I

• Collaborates Across Departments and Customers - Works with internal departments and customer organizations to ensure billing, statements, disputes, and returns meet customer expectations.
• Customer Payment Analysis - Performs detailed payment analysis to determine actions required to resolve disputed items, including tracing sources of error, correcting billing documentation, and processing final billing.
• Manages Large and High-Profile Accounts -Reviews and oversees large and high-profile accounts for accuracy and resolution.
• Discrepancy and Dispute Resolution - Identifies payment discrepancies, initiates dispute resolution processes, and conducts follow-up as needed.
• Customer Communication - Maintains frequent contact with internal and external customers to address and resolve payments, disputes, and return issues.
• Reporting and Analysis - Generates and distributes reports to internal and external parties to facilitate work and decision-making processes.

• Broad training in fields such as business administration, accounting, sales, marketing, or computer sciences, typically through completion of a two- to four-year degree or an equivalent combination of education and experience.
• More than three (3) years of experience in Business-to-Business (B2B) or Business-to-Government (B2G) collections and dispute resolution.
• Minimum of five (5) years of directly related and progressively responsible experience.

1. Communication Skills
   • Ability to communicate effectively, both orally and in writing.
   • Problem-Solving Abilities - Demonstrated ability to resolve issues quickly, problem-solve effectively, and escalate appropriately when necessary.
   • Accounting Knowledge of general accounting principles.
   • Credit and Collections Expertise Familiarity with credit and collection operations procedures, including the reconciliation of A/R activity.
   • Interpersonal Skills Strong interpersonal skills to build relationships with internal and external stakeholders.
   • Reconciliation Skills Advanced reconciliation skills to manage complex account activities.
   • Mathematical and Analytical Skills Strong mathematical and analytical abilities for problem-solving and data interpretation.
   • Organizational Skills Strong organizational skills with a keen attention to detail.

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