The Correspondence Processor is a non-clinical role requiring a high school diploma or GED and some experience in the medical field, preferably in managed care.
They are responsible for processing and monitoring all member and provider correspondence through the letter database, ensuring adherence to UM policies and procedures.
Key skills include attention to detail, quick learning, adaptability, and multi-tasking.
Daily tasks involve selecting appropriate letter templates, performing minor grammar checks, and sending letters within specified timeframes.
The work schedule is typically from 9-6 pm PST, Sunday to Thursday or Tuesday to Saturday.
Required IT equipment includes a laptop, keyboard, docking station, and two monitors.