The Correspondence Processor is a non-clinical role requiring a high school diploma or GED and some experience in the medical field, preferably in managed care.
They process and monitor member and provider correspondence through the healthcare letter database, ensuring adherence to policies and procedures.
Key skills include attention to detail, quick learning, adaptability, and multi-tasking.
Daily responsibilities involve generating letters by selecting appropriate templates, performing minor grammar checks, and sending correspondence within designated timeframes.
Working hours are typically from 9-6pm PST, Sunday through Thursday or Tuesday through Saturday.
The position requires IT equipment such as a laptop, keyboard, docking station, and two monitors.