Administrative Assistant

Swan Analytical USA

Wheeling, IL

$40000 - $50000 / Per Year
Wheeling, IL, US
Wheeling, IL
30+ days ago

Job Description

Title:                                  Administrative Assistant

Functional Area:                Office

Reports to:                         VP of Operations

Swan Analytical USA is a leading provider of on-line analytical systems in the water industry. The current markets include the power, municipal, pharmaceutical and semiconductor applications as well as feedwater, steam and condensate monitoring.



This in-house position requires excellent verbal and written customer contact experience as we interact with our customers daily via phone calls and e-mails. Accuracy and dependability are a must. This position is responsible for general office and order desk duties such as answering phones, taking orders through the full process (entry, processing, invoicing, tracking), receivables payment processing, customer quoting for parts and availability, filing, and other office/clerical duties.


* Able to handle high volume of inbound orders while maintaining accuracy and efficiency.

* 2 or more years of Customer Service experience.

* Strong phone experience, communication and interpersonal skills essential.

* A clear and pleasant telephone voice.

* Able to handle several tasks efficiently and effectively.

* Ability to provide support in a team environment to Support and Sales yet able to still work independently.

* Support the selling process via inbound customer calls and order placement.

* Familiarity with modern office procedures, methods and equipment required.

* Must understand and work effectively with Office suite.

* Process driven and customer focused with a “can-do” attitude.

* Ability to apply common sense to carry out instructions.

* Ability to deal with and solve problems.



Must be able to communicate clearly with customers and personnel within the Swan organization (including the head office in Switzerland) at all management and non-management levels.


Team Work

The employee is part of a global organization that manufactures and sells high-quality instrumentation for water analysis. Being a team player and respecting colleagues of different ethnic and cultural backgrounds is an absolute must.



High School Diploma or equivalent required. BS/BA preferred. Specialized training in business administration is desirable.

About the Company

Swan Analytical USA