Admission Coordinator

Job Title: Admission Coordinator Employment Status: Salary (Exempt)

Department: Admissions

Reports To: Director of Admissions

MISSION STATEMENT : Leading adolescents to a new legacy.

The mission of CLEARFORK ACADEMY is to offer the highest quality and professional, substance abuse and mental health

treatment across a full continuum of care.

We are committed to treating patients and their families with the highest regard and respect as clients work toward reaching their

highest growth potential in their recovery process. This is accomplished through the strict adherence to the highest ethical standards

of care and policies and procedures set forth by the Texas Department of State of Health Services and the Joint Commission.

• CLEARFORK ACADEMY ensures all clients are treated with compassion, respect, and dignity regardless of race, creed, age, sex, handicaps, or sexual orientation.
• CLEARFORK ACADEMY employees are competent and responsible personnel who adhere to a strict code of professional ethics which include but are not limited to the prohibition of fraternization with patients, exploitation of clients, or any criminal behaviors.
• CLEARFORK ACADEMY provides clients with accurate and complete information regarding the available services including the program rules, regulations, goals and objectives of the program.
• Appropriate availability of alternative treatment modalities is made at any time before during or after treatment if they are requested or the client's needs are out of the scope of our practice.
• CLEARFORK ACADEMY will ensure that discharge from treatment is conducted in accordance with Texas rule standards.
• CLEARFORK ACADEMY provides both Texas and Joint Commission environment of care standards.
• CLEARFORK ACADEMY will take all necessary and appropriate measures to maintain individual client records and information in a confidential and professional manner.
• CLEARFORK ACADEMY strives to maintain positive relations with the surrounding community and pursues every reasonable action to encourage responsible client behaviors and community safety.

• Establish and maintain trusting and professional relationships with referring parties.
• Work closely with the Directors of Clinical Services to assist with assigning clients to clinicians.
• Maintain accurate databases of incoming and outbound calls utilizing CRM systems such as Salesforce and Zoho.
• Engage with referring parties and potential referring parties in a professional and collaborative manner to understand referring parties' needs, being aware that many referring parties call in an effort to transfer clients to other programs or seek additional help for clients in need of multiple services.
• Grows the company's database of potential referral sources.
• Participate with Directors of Business Development, Business Office, Clinical Services and/or nursing to identify and remedy any barriers to clients receiving services.
• Be fully aware of all facility programs, their eligibility requirements, competencies, and strengths.
• Complete screening forms and consult with clinical team to determine eligibility for service.
• Perform insurance verifications to determine financial eligibility.
• Track referrals daily and provide weekly and monthly reports to appropriate facility staff/departments.
• Follow up with clients who have not successfully connected to services and document all outreach efforts.
• Accurately processes patient payments and notifies billing office of payments to ensure proper account credit.
• Schedule intake appointments and complete necessary admission paperwork and assessments.
• Serves as liaison to business office/utilization review; coordinates insurance verification with business office/utilization review departments.
• Coordinates communications and activities between clinical staff, nursing staff, and business development staff.
• Performs other duties and tasks as required.

• Allows patient to maintain control; involves patient in decision-making and planning of care, as appropriate to condition and situation.
• Encourages participation in care.
• Demonstrates clinical knowledge of expected vital signs.
• Identifies trauma, abuse/neglect or exploitation a client may have experienced.
• Encourages family support.
• Recognizes/respects concerns over interruption of work/plans/separation from family, etc.
• Recognizes fears regarding potential lifestyle changes.
• Encourages verbalization of fears and anxiety; maintains age-appropriate communication.
• Demonstrates an understanding of developmental milestones of adolescents and young adult.

• Bachelor's Degree in related field of study (preferred)
• 1 to 3 years work experience as an Admission/Intake Specialist, preferably in the field of chemical dependency and/or behavioral health.
• Qualified Credentialed Counselor holding one of the following licensures: Licensed Chemical Dependency Counselor
• (LCDC), Licensed Professional (preferred)
• Current CPR/FA certification
• Current Handle with Care Physical Holding Certification

• Knowledge of industry standards: organization, theory, principles, and research processes, accreditation and regulatory standards, ability to assess clinical care requirements based on psychotherapeutic and human development principles, scope of practice, and regulatory standards.
• Knowledge of legal and ethical issues related to patient's rights.
• Knowledge of crisis intervention techniques.
• Knowledge of community/regional mental health resources.
• Knowledge of principles and practices of customer service.
• Professional readiness: Issues related to self-awareness, diversity, ethics, and continuing education
• Knowledge of PC and Mac software programs, particularly Microsoft Word and Excel is required.
• Written and oral communication skills; must be able to concentrate on work amid distractions such as noise, conversations, and foot traffic
• Must maintain self-control in volatile or hostile situations such as when verbally or physically confronted in an aggressive manner
• Must be able to work independently with little direct supervision in an unstructured environment with multiple demands
• Reading and writing level that can clearly express or understand complex concepts, assessments, directions and processes or sequences of events - level equivalent to at least two years of college.
• Ability to represent the program well in interactions both inside and outside the facility
• Demonstrates an understanding of the developmental milestones of adolescents and young adults.