The Admissions & Guest Experience Coordinator is responsible for creating a welcoming, organized, and resident-centered experience from pre-admission through discharge.
They serve as a liaison between residents, families, and internal departments to ensure smooth admissions, accurate census management, regulatory compliance, and a positive guest experience.
Key duties include coordinating bed management, completing documentation, conducting tours, supporting resident engagement, managing grievances, and assisting with operational tasks.
Qualifications include healthcare admissions experience, strong communication skills, attention to detail, and the ability to handle complex situations professionally.
Success is measured by documentation accuracy, census accuracy, resident satisfaction, and compliance.