30+ days ago


Fayetteville, AR


These Advanced Medical Support Assistant (AMSA) positions are being offered in both the Health Administration Service and the Office of Community Care in the Veterans Health Care System of the Ozarks. AMSAs provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. [ "Current permanent VA employees and Federal employees from other federal agency should apply under CBST-11022738-21-KD The work of the AMSA involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.\nAdditional duties include but are not limited to: Processing incoming patient secure messaging through HealtheVet and coordinate with care team as appropriate. Participate in team huddles and team meetings to manage, plan, problem solve and follow-up with patient care. Identify incomplete encounters and communicate findings to providers. Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure. Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment. Maintains contact with both medical and clerical units to resolve problem areas in administrative aspects in providing medical treatment. Additional duties as assigned. Work Schedule: Monday thru Friday; Hospital Administration Service 8:00am-4:30pm OR Office of Community Care 6:00am-2:30pm during Training Period (roughly 5 weeks) then will be assigned to a daytime shift with a start time between 7:30a.m. and 9:30a.m. as determined by the Service (UPDATE: 2:30pm-11:00pm shift no longer offered)\nFinancial Disclosure Report: Not required" ]