Alarm Service Superintendent
GreenKiss Staffing Solutions, Inc.
Austin, TX
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JOB DETAILS
SALARY
null–null
LOCATION
Austin, TX
POSTED
30+ days ago
Alarm Service Superintendent
Austin, TX
$85K - $95K per year depending on experience
Job Responsibilities include but are not limited to:
- Develop and retain customers in every business sector that lends itself to long-term relationships to maintain sales volume and profitability according to budget
- Create and maintain alarm files in databases and physical files
- Prepare and maintain service schedules
- Inform technicians of any collection or customer service issues
- Coordinate efforts of technicians and administrative staff to ensure timely, efficient execution of all committed orders
- Scheduling of new orders/accounts and accurate back-office close-out procedures
- Ensure that all repair items noted on inspection reports are followed-up with a quotation
- Forecast service manpower requirements
- Perform or review any documents for billing process
- Assist in any financial related issues as assigned
- Represent the company at various functions in a professional manner
- Recruit, develop, train and empower associates to be the best in the business
- Understand permitting requirements or local authorities
- Provide Weekly Activity reports to service operations manager for their use in evaluation of manpower requirements of the department
- Perform all other duties as assigned
Expectations:
- Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
- Set the Example for Safety First o Start each meeting with a Safety Topic
- Ensure timely and accurate Incident and Accident Reporting
- Ensure JSAs, Toolbox Talks, Audit Forms, etc. Are completed timely and completely o Complete Monthly Jobsite Visits/Observations
- Hold team accountable for all Safety Initiatives
- Hold yourself and team accountable for Safe Driving of Company Vehicles
- Communicate effectively and professionally within the department and with internal and external customers
- Understand and Follow HR and Safety Initiatives and Processes
- Training
- Input and Development of Training Requirements
- Commitment to Training at all levels for all team members Ensure Timesheet Management job numbers/names, OT and travel pay, completed accurately, approved, and submitted to Payroll on time, etc.
- Ensure all necessary documentation is provided to properly complete jobs i.E., scope sheet, budget, material list, design/sketch (if applicable), etc.
- Ensure proper oversight and management of Inventory system
- Ensure Material Purchasing optimization, PO SOP adherence, pick ticket review and submittals, etc.
- Maximize Production Efficiency labor hours;scheduling;right manpower for job, timely finals etc. While maintaining quality standards
- Support and Ensure Team Adherence to All Company SOPs Purchase Orders, Change Orders, Accounting Processes, Subcontractors, etc.
- Awareness of Budget vs. Actual Job Costing Details and participate in meetings with the department for improvement opportunities
- Ensure Work Tickets are submitted timely and professionally with all required documentation and backup details i.E., reports, pictures, etc.
- Participate in Weekly Meetings with Team o Update status on all jobs materials, equipment rentals, subcontractors, intercompany jobs, etc. O Review Reports
- Ensure Customer Satisfaction and discuss Customer Satisfaction Survey feedback with team for improvement opportunities
- Maintain Quality Control i.E., reduce the need for return trips and warranty work
- Teamwork maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.
Knowledge:
- Minimum education of High School Diploma or Equivalent
- Some secondary education is desirable
- Working knowledge and understanding of materials, tools, equipment, and procedures used in the installation of fire protection systems, processes, and working knowledge of applicable NFPA standards
Work Experience:
- Minimum of 5 years of experience in all aspects of fire alarm installation, service, and inspections required, with 10 or more years preferred
Skills and Competencies:
- Ability to take direction from upper management
- Maintain vehicle and tools as per company policy
- Must have valid state driver's license and good driving record
- Knowledgeable with NFPA 72 rules and all necessary codes
- Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.
- Demonstrate positive team work and ability to be a team leader and mentor
- Maintain a clean and safe work environment
- Comply with all company safety practices and the safety handbook
- Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction
About the Company
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