Application Support Analyst I

Application Support Analyst I

Location: Remote/ CA

Duration: 1 month with possible extension

Description:

Top Requirements:

• Ideally want client admins
• Helping with integration of client into client
• They have an instance of client and they’ve mapped their accounts to client accounts
• There are about 5000 that have 5 different client account mapped to one client account
• They need to manually go in and see:
• Amazon 1, 2, 5 mapped to amazon a
• There's only one amazon on client that has activity
• And delete the others
• Clean up mapping
• She can educate them on how they determine what is a good match

Must Have:

- Understands DSO mapping methodology

- Data analysis

- Client customer data understanding and the relationships within the CRM

- Don’t need bachelors as long have done data in past

- Client knowledge

- Understanding of the platform

- Client Instance of Client

- In her mind they have access to both client instances and have to flip back and forth read account details and see billing addresses

- Client account mapping between two systems

- Very detail oriented

- Will work with them a lot at the beginning to ramp up

- Need to have client account experience

- Client admin would be great

- Admins not just role based set up but customer data manipulation type experience

- Not just an excel entry role

- Ideally want exposure to bigger companies and acquiring other companies and what that means for the data

- Exposure to the greater market landscape

- Open to greener candidates but need to have the above experience

Manager is looking for an IT Applications Support person to add to our growing team.

Responsibilities:

Perform all tasks related to the day- to- day operations of several large implementations of Client website including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of app exchange applications

Perform all tasks related to the day- to- day operations of CMS, LMS, Google Apps and other on demand applications

Manage a fast- paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution

Maintain and demonstrate 100% compliance with all written policies and Sarbanes- Oxley user and change management controls

Assist in the configuration and maintenance of sandbox environments to facilitate success development and QA testing of new on demand features and functionality

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability