Application Support Analyst

Link Tech, LLC

Las Vegas, NV

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Analysis Skills, Casinos, Communication Skills, Computer Science, Content Management Systems (CMS), Documentation, Game Software, Gaming, Identify Issues, Information Technology & Information Systems, Information Technology Consulting, Maintain Compliance, Operations, PCI, Problem Solving Skills, Regulations, Sarbanes-Oxley Act (SOX), Software Administration, Software Testing, Standard Operating Procedures (SOP), Testing, Validation Testing

LOCATION

Las Vegas, NV

POSTED

30+ days ago

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently looking for an Application Support Analyst to join our team.QUALIFICATIONSBachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience2+ years of application support experience within casino gaming environmentsHands-on experience supporting IGT Genesis CMS, NRT floor systems, Visual Limits, or Samsotech casino systems, including updates, configurations, and production issue resolution in live casino operationsExperience diagnosing and resolving CMS, floor, and player tracking issues with minimal impact to casino operationsExposure to gaming platforms and technologies, including CMS, virtual limits, table systems, and cage operationsFamiliarity with regulated and compliance-driven environments (SOX, PCI, GCB, or similar)Strong troubleshooting, documentation, and communication skills; ability to prioritize effectively in a fast-paced environmentPreferred: ITIL or other relevant IT support certificationsRESPONSIBILITIESProvide onsite application support for casino gaming systems, ensuring minimal downtime and impact to operationsMonitor, triage, and resolve application incidents; escalate to vendors or internal teams as neededSupport daily casino operations including slots, CMS, player tracking, and responsible gaming systemsPerform basic application testing and validation following updates or fixesMaintain accurate tickets, SOPs, and documentation in alignment with regulatory and security requirementsLink Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

About the Company

Link Tech, LLC

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