AR Coordinator

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

As a member of the Strategic Accounts team, the AR Coordinator serves as a key liaison supporting all Strategic Account initiatives related to Accounts Receivable.

Position responsibilities:

• Serve as a liaison between Accounting, JS Stores, and Strategic Account customers to support all AR related needs.
• Respond to customer inquiries (calls/emails) regarding billing issues, including PO discrepancies, pricing questions, and invoice corrections.
• Conduct detailed follow-up and follow-through with stores and Strategic Account customers to resolve outstanding issues efficiently and professionally.
• Manage and process the Central Billing program, ensuring accuracy in billing, rebate accruals, and store charges in alignment with Strategic Account contracts.
• Process payments for Central Billing accounts and ensure timely communication to internal and external workflow partners.
• Maintain accurate documentation of all billing actions, adjustments, approvals, and communications.
• Lead training sessions and develop meaningful content for JSBOs related to Central Billing processes.
• Provide quarterly reminders, updates, and communication regarding process changes or upcoming initiatives.

• High School Diploma or GED; and at least two years related experience; or equivalent combination of education and experience.
• Atleast 1 year experience in Accounts Receivable, billing, or financial operations preferred.
• Strong communication skills with the ability to manage high volume customer interactions.
• Detail oriented problem solver with strong follow up discipline.
• Ability to interpret customer contracts and accurately apply billing requirements.
• Proficiency with financial systems, spreadsheets, and workflow tools.
• Ability to work cross functionally and manage competing priorities in a fast paced environment.

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture: 

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.