Assistant Director of Food and Beverage

Sonesta International Hotels Corporation

Cambridge, MA

Cambridge, MA, US
Cambridge, MA
30+ days ago
  • Operational/Functional:

  • Provide direction and manage all aspects of the Banquets service department, the Studio outlet, and the ArtBar restaurant, thereby ensuring top efficiency and high guest satisfaction.
  • Coordinate and supervise the preparation, presentation, buffet set ups, layouts and service of food and beverage products of functions assigned to ensure highest quality at all times.
  • Responsible for arranging all Food and Beverage details for all functions, including linens, table set ups, decorations.
  • Visually inspect rooms set-ups and equipment to ensure adherence to quality standards.
  • Attend Resume and BEO meetings.
    • Develop and maintain lasting relationships with in-house groups to ensure excellent service and retention of business. Respond to guest complaints and ensure proper follow-up is completed.
  • Process payroll after each function or event and accurately calculate number of hours worked and gratuity distribution.
    • Coordinate proper execution of food preparation and set up such as informing kitchen staff when to start plating dishes.
    • Discuss with the Catering and Convention Services Managers all details of events and functions and plans for flawless execution.
    • Check bar controls: shot glass use, red lining, and bottles totally empty.
    • Must be familiar with and adhere to all liquor liability laws:
      • Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.
      • Prohibiting the sale or service of alcohol to minors.
    • Must have a complete knowledge of all liquor brands, beer and non-alcoholic selections available in restaurant.
    • Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
    • Maintain high standards of personal appearance and grooming, including wearing nametags.
    • Uphold sanitation standards and works with engineering to maintain the condition of the asset in all F&B areas.
    • Review findings from comment cards and guest satisfaction surveys with F&B team and ensure appropriate corrective action is taken.
    • Must have a broad knowledge of every F&B related subject in a first-class property.
    • Food handlers, Food Allergen Awareness, and TIPS certificates required.
    • Assist in hiring, promoting, firing and training of all Banquet department, ArtBar Restaurant, and Studio outlets employees.
    • Be visible on the floor and assist staff as needed during each meal period.
    • Ensure all Sonesta safety and sanitation standards are adhered to.
    • Maintain high standards of personal appearance and grooming.
  • Perform other duties and projects as requested by management.

  • Strategy and Planning:
  • Provide direction and manage all aspects of the banquet service department, the studio outlet, and the Artbar Restaurant.
  • Direct and completes scheduled inventories.
  • Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
  • Coordinate with the Catering & Conventions Services managers all details of upcoming functions and plan for smooth service.

  • Financial Management:
    • Monitor payroll in the department by ensuring meal breaks are taken and time cards are accurate.
    • Maintain the operating budget and achieve all revenue and expense targets.
    • Help direct financial operations of the department, including budget management, and monitoring of expenditures.
    • Participate in the budget and forecasting processes as directed by the Director of Food and Beverage.

  • Managing your Team:
  • Interview, hire, train, and promote Food and Beverage staff. Provide constructive and consistent feedback and recommend disciplinary action when appropriate.
  • Ensure all F&B employees receive proper training applicable to their position and career aspirations in accordance with company policy and/or local laws.
  • Manage the performance evaluation process of all team members.
  • Ensure employees are treated fairly and equitably.
  • Coach team by providing specific feedback to improve knowledge, skills, and performance.
    • Establish and maintain open, collaborative relationships with direct reports and entire Food & Beverage team. Ensures direct reports do the same for their teams.

  • Leading with Passion:

  • Utilize and collaborate with resources across different departments and corporate office.
  • Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.
  • Focus on the mission and well-being of the division, hotel, and company.
  • Lead by example and operate with integrity and respect.
  • Inspire your team to embrace and demonstrate Sonesta's core values and the guest service standards.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

About the Company

Sonesta International Hotels Corporation