Assistant Service Manager

Highmark Residential

Atlanta, GA

Atlanta, GA
30+ days ago


$1,500 Sign-On Bonus

Purpose: Assist with organizing, directing and managing the overall maintenance and preservation of the Community with 450 units and/or more.


  • Minimum of 3 years of experience in make-ready and on-site apartment maintenance
  • Must have average written and oral communication skills in English
  • Bilingual in Spanish a plus
  • Must be able to direct, motivate, train and develop subordinates
  • General knowledge of building codes and laws applicable to the community  (i.e. Freon recover, electrical, plumbing, swimming pools)
  • High school diploma
  • Valid driver’s license and reliable transportation
  • Leadership skills

Special Licenses or Certificates Required:    A/C Certification I & II

Essential functions include (but are not limited to):


  • Assists the Service Manager in all maintenance related task:
    • Supervising maintenance staff and ensure all areas of the community are maintained.
    • Supervises proper levels of inventory, as needed with approval
    • Assist with contractors and become knowledgeable of competitive pricing of supplies
    • Implementing, and supervising training program for the use of safety equipment in keeping with SDS
    • Tracking, monitoring and following up on resident work orders in Yardi to ensure requests are completed within 24 hours
    • Apartment inspections and walk through check list on all vacant units
  • Must be able to lead and mentor the maintenance staff by assisting with skill development and knowledge
  • Assist by leading the maintenance staff by example
  • Responds to emergency calls thru the on-call monitoring service per policy
  • Makes general appliance repairs, carpet repairs, A/C repairs and electrical repairs
  • Performs carpentry work, welding, painting and plumbing duties as required
  • Moves appliances, with assistance, using appliance Dolly
  • Installs appliance and electrical fixtures as required
  • Reports any maintenance problems and ensure repairs are correctly completed in a timely manner
  • Lead and/or participates in an ongoing community preventive maintenance program
  • Adheres to and complies with company safety policies and rules and OSHA safety standards that are applicable for the safe performance of the jobs
  • Participate in training program for the use of safety equipment in keeping with SDS
  • Assists Team in achieving positive Satisfacts reports by providing professional and courteous customer service.
  • Assists with resident functions as required
  • Maintains courteous and helpful demeanor with resident, prospective residents, co-workers, vendors, etc.
  • Works on-call, overtime, weekends, holiday and evening work as required
  • Must have mode of communication in which to be contacted at home and to respond in cases of emergency
  • May be transferred or assigned to work at another Highmark Community
  • Complies with all policies as outlined in the Operations Manual
  • Adheres to company key procedures
  • Maintains a clean and orderly shop
  • Performs other duties as assigned by Service Manager (Community Director and/or Assistant Community Director in Service Manager’s absence)