Cash Management, Collections Regulations, Customer Escalations, Customer Support/Service, Customer Training, High School Diploma, Maintain Compliance, Microsoft Office, Operational Support, Physical Demands, Regulatory Compliance, Resolve Customer Issues, Retail Management, Sales, Transaction Processing/Management, Willing to Travel
As a front-line leader, the Assistant Store Manager embodies core values and ensures exceptional customer service and regulatory compliance.
Essential duties include:
- Educating customers on products and services to meet their needs.
- Handling customer inquiries, escalations, and complaints professionally.
- Performing outbound sales, courtesy, and collection calls per regulations.
- Managing cash, balancing receipts, and processing transactions accurately.
- Verifying customer information and ensuring compliance with policies and regulations.
- Completing required training and supporting store operations as needed.
Qualifications include high school diploma or equivalent, prior sales/customer service experience preferred, proficiency in Microsoft Office, and reliable transportation. Physical demands involve extended standing, cash handling, and occasional lifting. Travel within districts may be required. The role emphasizes values of inclusivity, transparency, and accountability in a diverse work environment.