Assistant Store Manager - Customer Experience

PetSmart

Arlington, TX

JOB DETAILS
SKILLS
Business Growth, Coaching, Customer Experience, Customer Support/Service, Expense Management, Leadership, Maintain Compliance, Metrics, Operational Expenditure (OPEX), Retail Management, Sales Management, Team Lead/Manager
LOCATION
Arlington, TX
POSTED
Today

Join our team as an Assistant Store Manager Customer Experience, where you'll lead a team to deliver exceptional pet and customer service.

  • Provide leadership in recruiting, training, coaching, and developing associates.
  • Ensure a positive pet parent experience, oversee store services, and maintain store standards.
  • Drive business growth by managing sales, expenses, and operational metrics.
  • Support safety protocols for pets and team members, handle escalated concerns, and participate in store management.
  • Supervise 1-6 leads and 10-70 associates, ensuring compliance and team engagement.

  • Qualifications include retail leadership experience, strong communication, organizational skills, and flexibility to work evenings, weekends, and holidays. Physical demands include lifting up to 50 pounds and exposure to live animals and pet hair. Benefits offered include health plans, 401k, paid time off, discounts, and career development.

    If passionate about pets and leading teams, apply to join a company dedicated to doing Anything for Pets and their families.

About the Company

P

PetSmart

There’s one thing that unites everyone who works at PetSmart: we all love pets. Cats, dogs, goldfish, parakeets, hamsters – you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging!

When you work with us, you’ll discover that we love our people, too. Whether you’re based in a store, distribution center or at our home office, you’ll find yourself inspired and empowered to go further, reach higher and really make the most out of your career with PetSmart.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Retail
EMPLOYEE BENEFITS
Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Life Insurance, Merchandise Discounts, Military Leave, Paid Sick Days, Prescription Drug Coverage, Professional Development, 401K
FOUNDED
1986
WEBSITE
http://Www.petsmart.com