Associate Director Client Service & Delivery

The Role
This Senior-level client services position provides strategic relationship management and consultative services to Large and Complex Property and Casualty clients. This role is responsible to marshal the WTW resources to provide coordinated service and placement to meet the client’s insurance and risk management needs. Responsible to ensure that relevant regulatory and technical standards are met. Leverages advanced skill set with P&C knowledge to design and consult with clients on insurance coverage and services; uses understanding of clients’ needs to expand business opportunities and further solidify client relationships. Ability to focus on delivering exceptional customer service while working in a fast paced environment with minimal supervision.

Responsibilities:

• Responsible for maintaining a strong relationship with 10 – 20 clients, understanding clients' business and advising on key risk and insurance issues
• Consults with and advises clients, in coordination with the client team, to identify risk exposures, client’s risk appetite, and risk management priorities for the purpose of designing appropriate insurance programs
• Manages the client renewal process to ensure successful client outcomes
• Provide client services including brokering, account management and post placement services within an insurance brokerage environment
• Collaborates with other brokers on coverage, program structure and loss analysis
• Assists in resolving client, carrier and/or vendor issues
• Responsible for contract review and coverage recommendations
• Supports office cross selling efforts and other company growth initiatives
• Responsible for proposals and RFP presentations to clients and prospects
• This position will work with both Middle Market and Large and Complex Clients. Large and Complex Accounts exhibit a combination of the following characteristics: sophisticated buyers, loss sensitive or alternative program structure, engage specialized Willis Towers Watson resources requiring a higher degree of account service coordination, and/or revenue in excess of $1B.

The Requirements

Qualifications:

• Minimum of 3-7 years insurance experience in a commercial Property & Casualty brokerage environment with success in client service, account management and placement
• BA/BS Degree in insurance, finance or related field a plus
• Advanced designations such as CIC, CPCU, ARM desirable
• Ability to focus on delivering exceptional client service while working in a fast paced, high volume environment with minimal supervision
• Ability to work in a consultative team environment, effectively lead a team and support and develop junior colleagues on the team
• Requires a thorough understanding of large deductible and/or complex casualty programs. Must be able to effectively communicate and explain loss sensitive and complex casualty programs to clients. Experience with loss forecasting and developing loss picks a plus.
• Requires a thorough understanding of property, casualty and management liability insurance coverage
• Requires excellent verbal and written communication, presentation, customer service and team building skills
• Property & Casualty and other state licenses required
• Work effectively with various business systems (such as EPIC)
• Advanced knowledge of Microsoft office products a must, including the ability to do pivot tables in Excel

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.