Associate Director, UX Innovation

This position will be located at the East Hanover, NJ location and will not have the ability to be located remotely.

About the Role

The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. Reporting into the Director of AI and Innovation UX, this role is crucial in driving the delivery of a superior UX experience for all AI products across Novartis.

This position plays a pivotal role in developing user interfaces to promote broader usage and adoption of AI products across the Novartis business. By collaborating with end-users to create effective data visualization tools, the AD, UX Innovation transforms innovative ideas into visually appealing tools that will facilitate insight generation. This individual will help develop UX wireframes, oversee usability testing, and conduct UX benchmarking all to develop an innovative user experience. This role ensures seamless collaboration across functions, fostering a culture of continuous improvement and operational excellence, ultimately contributing to the advancement of pharmaceutical development and patient care.

Key Responsibilities:

• Conduct design research to identify user needs and enhance data product experiences
• Perform periodic benchmarking against top tools to integrate UX innovations and maintain competitiveness
• Develop wireframe creation and usability testing to improve user experience intuitiveness and satisfaction
• Support strategies to increase AI product usage and ensure effective user interface design
• Establish measurement of user engagement with user-centric leading indicators and outcome measures
• Collaborate with end-users and integrate feedback for product improvement
• Ensure all designs are aligned with UI/UX best practices and explore new design approaches
• Build and communicate strategic roadmaps for user experience projects to achieve objectives
• Ensure user experience initiatives address key business objectives like user engagement and product usability

Novartis seeks individuals with a robust background in User-Experience Design and Innovation. They should have a proven track record in designing user interfaces that lead to impactful user experiences and meet business needs. The candidate should be adept at comprehensive design principles and be able to collaborate with a wide range of stakeholders to bring their visions to life while meeting key milestones. A commitment to driving continuous improvement in AI solutions, informed by data insights and industry trends, is vital to this role.

Education: Bachelor's degree in a related field is required; MBA preferred.

• Minimum of 5+ years of experience in digital design, interaction, and visual design preferred, ideally in the pharma/life science industry
• Proficient in design and prototyping tools such as Sketch, Figma, Adobe XD, or similar and strong understanding of UX/UI principles and methodologies
• Familiarity with AI technologies and their application in product design
• Must possess an ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative global commercial operating platform
• Strategic planning capability combined with an outstanding ability to drive execution with a focus on directing operational enhancements to increase quality and effectiveness
• Strong communication and interpersonal skills to effectively collaborate with stakeholders and team members
• Works effectively across functions as a team player to seamlessly help achieve common goals without hierarchy, politics, or self-interest and ability to work in a dynamic, fast-paced, multifunctional team environment
• Strong organization skills, detail-oriented and customer-focused