Job Type



2 days ago


Chicago, IL


Forsk US Inc.


Atoll RF Planning / Optimization Tool Product Support Engineer



Forsk is an independent software company specialized in radio planning and optimization software for mobile and wireless operators.


Our main products are Atoll, a leading radio planning & optimization software with 9,500 licenses installed worldwide with 500+ customers in over 140 countries and Naos, a scalable, service-oriented platform that enables the automation of wireless network planning and optimization processes. 


At Forsk, we work in a high-tech product oriented, dynamic, open-minded, and friendly company that has become the leading player in its market. We are an international company and so is our team, with people coming from 15+ different countries.  Forsk is headquartered in Toulouse, France where our R&D is located, and has offices in Chicago, USA and Guangzhou, China.


Work with major players in the wireless industry such as Verizon, AT&T, Qualcomm, etc. and be a part of cutting-edge technology advances such as Automation, 5G, LTE, In-Building, Small Cells and IoT.


Forsk is looking for a support engineer for its RF planning & optimization software, Atoll. Main responsibilities will be:

  • Provide technical support and education to existing customers via phone and email
  • Answer inquiries regarding product use and concernsto resolve customer issues
  • Employ company procedures to escalate concerns regarding software in order to trouble shoot and resolve obstacles
  • Remain well-informed of product developments and knowledgeable of updates within the field




We are looking for(MSEE) candidates, motivated professionals with strong wireless telecommunications background and 3+ year experience with RF planning & optimization software products (Atoll, Asset or Planet). Excellent customer service skills, quick learners, self-motivated, attention to detail and exceptional analytical problem-solving skills are preferred. Ability to travel occasionally to provide on-site support/training. Ability to perform shift work on a rotational basis (between 7am and 7pm Monday-Friday). Spanish speaking is a plus.


The position is based in a desirable downtown Chicago,IL location.


Eligibility: Candidates should have the legal status to work in the U.S.


Employment Type: Full-time.


Salary: Competitive salary and benefits package (health, dental, 401k plan, life insurance, STD, LTD, generous paid time off).


Contact: Please mail resume to and reference job number AE200.


Key Words: RF, planning, optimization, design, 5G NR, LTE-A Pro,WiMAX, Wi-Fi, HetNets, small cells, NB-IoT, 3G, 4G, 5G, ACP, AFP, ray-tracing, Microwave, backhaul, Atoll, U-Net, 9955

About the Company

Forsk US Inc.

Forsk is an independent software company providing operators and vendors with wireless network design and optimization products.

Atoll, Forsk's flagship product, is a multi-technology wireless network design and optimization software that allows operators to streamline planning and optimization activities by combining predictions and live network data.  With more than 9,500 active licenses installed with 500+ customers in 140 countries, Atoll has become the industry standard for wireless network design and optimization.

Naos is Forsk's automation and integration platform dedicated to wireless network planning and optimization.  Naos is a non-interactive server-based platform that enables operators to automate planning and optimization processes as well as integrate radio planning and optimization calculations with enterprise applications.  Naos is fully compatible with Atoll.

Atoll and Naos provide operators with a comprehensive framework for integrated, interactive and fully automated wireless network planning and optimization. Atoll and Naos are available through Forsk's offices and technical support centres in France, USA and China, as well as through a worldwide network of distributors and partners.

Company Size

100 to 499 employees


Telecommunications Services