Audio/Video Technician


North Chicago, IL

North Chicago, IL
30+ days ago


Video/Audio Technician:
This position will be remote until pandemic restrictions are lifted:
Once lifted will be required to be available onsite when needed: possibly 2-3 days a week-

Advanced experience and knowledge in Microsoft Teams and Zoom audio and video conferencing is required. The successful candidate will have the ability to communicate at the executive level and advanced experience with conference room collaboration and audio visual systems to:

Translate actionable technology upgrades, improvements and process efficiencies into easily understood business outcomes
o Evaluate and test new voice and video technologies
o Execute performance and statistical monitoring and develop procedures and best practices to improve overall environment
Ensure overall availability and stability of all Collaboration and Voice / Video Infrastructure technologies supported
Provide technical support for new and existing technologies in collaboration with other technical and management stakeholders
Provide high touch meeting support to Executives and VIPs
In coordination with internal teams, assist in testing of and deployment of AV hardware installations our strategic partners-this statement doesnt make sense, grammar error?
Work closely with colleagues to develop strategic goals and roadmaps to achieve the next level of advanced conference room services

The candidate will focus on meetings, audio conferencing, live events, and calling while taking direction from the Conferencing Engineering and Architecture teams and partner with colleagues to manage and troubleshoot Teams as well as working with other groups to integrate Teams with organizational conference room solutions.

MSFT Teams experience depth in at least 2-3 of the following areas: Conferencing, Soft Phone, Live Events, MSFT Teams Room.
Candidates for this role should have advanced experience and knowledge managing Microsoft Teams settings
Prior experience with Webex and Cisco video endpoints is a plus.

Nice to haves:
Proficiency using PowerShell
Fundamental understanding of integration points with apps and services, including but not limited to SharePoint, OneDrive for Business, Exchange, -Azure AD, and Microsoft 365 Group

Responsibilities include technical coordination of events, system trouble-shooting, problem resolution and product evaluation.