We are seeking an Entry-Level Escalation Engineer to support laboratory automation systems by troubleshooting, diagnosing, and resolving recurring equipment issues.
Responsibilities include responding to escalated technical support cases, performing mechanical repairs, documenting root causes, and collaborating with cross-functional teams to improve system reliability.
The role involves developing procedures, analyzing data, supporting hardware transfers, and maintaining compliance with regulatory standards.
The position offers a 4-day workweek (Saturday-Tuesday, first shift) with some flexibility, travel up to 30%, and requires a technical background with experience in automation, diagnostics, and regulated lab environments.
Qualifications include a relevant degree or experience, proficiency with automation controls, and strong mechanical and analytical skills. Preferred qualifications include experience with PLCs, vision systems, robotics, and lab regulations.
This role provides competitive salary, benefits, and opportunities for professional growth in a purpose-driven, inclusive environment.