Automotive Service Manager

Job Description:

Automotive Service Manager
(Customer Service / Retail Management / Inventory Control / Automotive Services)

As an Automotive Service Manager, you will set the highest standards of excellence and personify our core values to support operations in the service department of your assigned store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures.

Specific duties for this customer service role include, but are not limited to:

• Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues of working the process within the Tire Guru systems and service standards working with CTC process
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department in accordance with CTC standards
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Coaching personnel on enforcing wheel torqueing process
• Ensures that proper inspections are being conducted in accordance to the CTC process