The Baggage Performance Manager oversees mishandled baggage reporting within airline or airport operations, ensuring accuracy, timeliness, and customer satisfaction.
They monitor and analyze baggage reports, track KPIs, identify operational gaps, and collaborate with teams to improve processes and reduce incidents.
The role involves developing strategies, training staff, managing escalations, and ensuring compliance with policies and regulations.
Candidates need a bachelor’s degree, 5+ years in airline or baggage operations, strong analytical and communication skills, and familiarity with tracking systems like WorldTracer.
Key metrics include reducing mishandled baggage rates, improving report accuracy, and enhancing customer satisfaction.
The role emphasizes safety, diversity, and inclusion, with application instructions to apply now if qualified.