This onsite Banking Customer Service Representative role in Pennington, NJ involves handling inbound calls to assist clients and internal partners with banking accounts.
Key responsibilities include providing accurate, clear responses; supporting operations; authenticating clients; navigating multiple applications; and delivering a positive customer experience.
Required skills encompass strong communication, computer proficiency (Microsoft Outlook, Word, PowerPoint), flexibility, ability to handle high call volumes, de-escalate issues, and maintain confidentiality. Associates should demonstrate critical thinking, professionalism, and a positive attitude, all while adhering to policies and procedures to ensure efficient, risk-aware service.
Shift availability varies, and associates are expected to stay engaged and adaptable in a fast-paced environment.