Posted

30+ days ago

Location

Boston, MA

Description

Description
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Behavioral Health Coordinator3144499

Reports To:


Director of Program Operations, Central Population Management Program

GENERAL SUMMARY/ OVERVIEW STATEMENT:

 Brigham Health Primary Care’s population health program, Central Population Management, provides resources designed to support practice-based behavioral health services for our patients with mental health needs. Members of the CPM Program, Behavioral Health Coordinators (BHC) are assigned to specific practice-based Behavioral Health Teams and work collaboratively with Primary Care Physicians, Social Workers, Consulting Psychiatrists and iCMP Nurses.

Position Summary:


With the guidance of the practice’s Behavioral Health Team, the BHC provides patients with mild to moderate depression and anxiety, regular outreach and coaching support as they navigate our evidence-based behavioral health programs:  IMPACT and internet based cognitive behavioral therapy.


During patient interactions, the BHC uses motivational interviewing skills to monitor patient’s responses to changes in medications and patterns of daily living.  BHCs also work with patients to identify their readiness to engage in behavioral activation, work on problem solving skills and set personal self-care goals. Throughout coaching sessions, the BHC also administers questionnaires, such as PHQ 9, GAD 7, Audit C and DAST to monitor patient progress towards goals or changes in severity of mood. BHCs are also trained to respond to automated and real time patient reported indications of self-harm, administer the Columbia Suicidal Risk Scale and initiate safety communication alerts to the care team.   Using patient reported responses to interventions, safety concerns, registry data and outcome measures, the BHC develops detailed patient summaries for weekly case review and care planning with the multidisciplinary practice-based behavioral health team

PRINCIPAL DUTIES AND RESPONSIBILITIES:     

 Key areas of responsibility

  • Ensure regular screening and monitoring of adults with depression and anxiety, using evidence-based screening tools (e.g., PHQ9, GAD7).
  • Use a variety of educational materials and brief intervention techniques to engage patients, increase their motivation to change, and support patients in establishing behavior change goals and implementing plans to meet those goals.
  • Maintain accurate and up-to-date records and document encounters on all patients using EHR tools.
  • Manage a target caseload
  • Effectively communicate with the patient and care team.
  • Prepare and present patient summaries at case review with Consulting Psychiatrist Social Workers, and ICMP RN each week
  • Actively participate in development of care plans with care team and patients to help achieve goals of care
  • Attend all trainings as assigned
  • Maintain skills such as motivational interviewing, problem solving and remission prevention via group supervision and individual sessions with consulting psychologist and SW and Psychiatry Clinical Supervisors
  • Serve as member of the central (CPM Team) and is assigned locally as the BHC representative within a practice’s interdisciplinary Behavioral Health Team.  
  • Follow established emergent/safety communication protocols and informs the clinical team and program leadership accordingly
  • Engage in regular patient outreach to patients referred and enrolled in IMPACT and internet-based CBT
  • Works with CPM Behavioral Health Supervisor for day-to-day oversight, guidance and scheduling
  • All other duties as assigned
  • Ability to sensitively engage diverse groups of patients encouraging
          participation in their healthcare, including mental health
  • Bilingual skills (e.g. Spanish, Haitian Creole) strongly preferred
  • Aptitude in problem-solving and behavioral change strategies once trained (i.e. Motivational Interviewing, Behavioral Activation, problem solving and goal setting)
  • Ability to serve as a liaison to facilitate critical communication between patients and care team members, including concerns regarding safety, reports of self-harm or worsening symptoms of depression and or anxiety
  • Ability and willingness to work in a time-limited, structured, and solution-focused environment
  • Ability and willingness to function independently and proactively in a primary health care setting
  • Ability to maintain a professional stance if conflicts arise with other staff
  • Flexibility to adapt to unforeseen needs or circumstances
  • Effective use of the Internet and Microsoft Office programs such as Word, Excel and Outlook
  • Highly organized, self-directed and able to accomplish daily tasks 
  • Effective use of electronic medical records once trained
  •  

QUALIFICATIONS: 

 

  • Bachelor’s degree or equivalent in social work, counseling, health education, psychology, or behavioral health preferred
  • Minimum 2 years in relevant setting (health care and/or behavioral health)

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:                 

  • Ability to sensitively engage diverse groups of patients encouraging
          participation in their healthcare, including mental health
  • Bilingual skills (e.g. Spanish, Haitian Creole) strongly preferred
  • Aptitude in problem-solving and behavioral change strategies once trained (i.e. Motivational Interviewing, Behavioral Activation, problem solving and goal setting)
  • Ability to serve as a liaison to facilitate critical communication between patients and care team members, including concerns regarding safety, reports of self-harm or worsening symptoms of depression and or anxiety
  • Ability and willingness to work in a time-limited, structured, and solution-focused environment
  • Ability and willingness to function independently and proactively in a primary health care setting
  • Ability to maintain a professional stance if conflicts arise with other staff
  • Flexibility to adapt to unforeseen needs or circumstances
  • Effective use of the Internet and Microsoft Office programs such as Word, Excel and Outlook
  • Highly organized, self-directed and able to accomplish daily tasks 
  • Effective use of electronic medical records once trained
  • havioral health preferred
  •  Minimum 2 years in relevant setting (health care and/or behavioral health)
  •  

Brigham and Women’s Hospital is an Equal Employment, Affirmative Action Employer.


In compliance with federal law, including the provisions of Title VII of the Civil Rights Act of 1964, Section 503 and 504 of the Rehabilitation Act of 1973 and the American’s with Disabilities Act of 1990, the Hospital does not discriminate on the basis of race, sex, religion, color, national or ethnic origin, age, disability, or protected veteran status in its administration of policies, programs, activities or employment. In addition, the Hospital does not discriminate on the basis of sexual orientation or gender identity

BWH Boston South End02118Social Services/Mental Health - Other

About the Company

Massachusetts General Hospital(MGH)

Massachusetts General Hospital, a leading medical center located in the heart of Boston, is consistently ranked among the top hospitals in America. Mass General is the original and largest teaching hospital of Harvard Medical School, where nearly all of our staff physicians serve on the faculty. Mass General trains the next generation of medical and scientific leaders and conducts the largest hospital-based research program in the United States.

We are committed to delivering the most advanced and compassionate care, pushing the boundaries of medicine, educating the next generation of care providers and researchers, and making a difference in the health of the communities we serve – locally and around the world.

Company Size

10,000 employees or more

Industry

Healthcare Services

Founded

1811

Website

http://www.massgeneral.org/