Bilingual Call Center Customer Service Rep - FNOL Work From Home
Claims Management Resources Inc
Oklahoma City, OK(remote)
On a Typical Day, You’ll
Accept inbound calls from engineers, technicians and other field operators reporting FNOL
Communicate effectively while entering data accurately into a customized database
Report underground damage to locate companies when applicable
Provide outstanding service to customer representatives
Analyze photos and map the correct location
Stuff You Should Know
You may be assigned to work on special projects
The department functions 24/7/365, with multiple schedules to choose from!
This position is fully remote
Required Skills & Abilities
Can read, write and speak in both English and Spanish
Ability to type a minimum of 55 wpm, error free; a typing test will be required
Fully competent with Microsoft Excel, Word, Outlook, PDF’s and internet searches
Active listening skills
Excellent written communication skills
Must be able to analyze and interpret photos to determine damage
Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment
Experience
6 months to 1-year previous customer service call center experience required
Experience with Microsoft Teams a plus
High School Diploma or equivalent
Okay, But What Are the Perks
PTO (Paid Time Off) is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
CMR pays $50/month towards your internet service cost
CMR is a 4-year running winner of The Oklahoman Top Workplaces!