Seeking a bilingual (English/Spanish) Customer Service Representative for a 6-month onsite contract in Austin, TX. The role involves assisting Medicaid providers and clients with eligibility, claims, and program questions via high-volume calls. Candidates must have at least 6 months of recent call center experience, strong communication skills, and proficiency in both languages at 80% or higher. Responsibilities include providing courteous support, documenting interactions, transferring calls when needed, and meeting performance metrics. Preferred skills include proficiency in Microsoft Office and multitasking abilities. Work hours are flexible within 7:00 a.m. to 7:00 p.m., with strict attendance requirements. The position offers competitive pay ($20-$22/hr), potential for extension, and a supportive environment focused on diversity and growth. Local candidates only; travel expenses not covered.
Headquartered in Indianapolis, Indiana, BCforward has an international reach as it provides business application and software solutions, personnel staffing and human resource services, and business process outsourcing programs. With more than a decade of proven successes for a variety of clients, our breadth of capabilities, established knowledge base and diverse team of experts combine to create something unique in the marketplace. We have the agility to work locally to solve problems on-time and on-budget, along with the strength to help clients innovate in pursuit of strategic goals on a global scale.
BCforward is looking for talented, well-qualified individuals to become a part of our team. We invite you to find out if your skills are a good match for the diverse local, national and international clients we serve.