Bilingual Customer Service Representative
Creative Financial Staffing
Holland, MI
Bilingual Customer Service Representative (Spanish/English)
Location: Holland, MI
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch) | Onsite
Compensation: $40,000 - $50,000
Role Overview:
We’re seeking a Bilingual Customer Service Representative who can provide exceptional support to our Spanish- and English-speaking clients and employees. You’ll play a vital role in helping individuals with employment-related questions, onboarding, scheduling, and day-to-day communication.
Key Responsibilities:
Provide front-line customer service in both Spanish and English
Assist employees and applicants with inquiries about applications, schedules, and general employment questions
Support high-volume periods, including onboarding for new school district contracts
Make outbound calls and respond to voicemails, emails, and walk-ins in a timely and friendly manner
Use internal systems to track employee interactions and documentation
Collaborate with team members in a fast-paced, supportive office environment
What We're Looking For:
Must-Haves:
Bilingual in Spanish & English (required)
Friendly, approachable, and patient communicator
Strong written and verbal communication skills in both languages
Comfortable working in a busy, team-based office
Previous experience in customer service or similar roles
Nice-to-Have:
Familiarity with staffing or janitorial environments
Experience with applicant tracking or HR software
#INJUN2025
MaxSalary: USD50000
MinSalary: USD40000
About the Company
Creative Financial Staffing
ABOUT US:
Creative Financial Staffing (CFS) is a leading, employee-owned staffing firm—the largest one founded by CPA firms. CFS helps companies locate, attract and hire exceptional accounting, finance & technology professionals. With three decades of experience, CFS has developed a vast network of skilled professionals and has unique resources to better understand hiring needs, attract higher-caliber candidates and assess candidate potential.
Established in 1994, CFS today operates 30+ offices across the United States. Nationally, CFS connects companies with candidates, from entry-level to executive level, temporary to direct hire, and project support to interim management.
OVERVIEW:
Creative Financial Staffing, along with our CFS Technology Division, delivers qualified accounting, finance and technology professionals on a temporary and permanent basis across a broad range of industries. Our extensive network equips us with the resources to better understand our client’s needs, attract higher-caliber candidates, and assess their potential. We take pride in being the industry's leading employee-owned staffing firm.
100% Employee-Owned: By embracing this business model, CFS has empowered its employees to become committed owners, fostering a culture of innovation, productivity, and customer-centricity. With an engaged and empowered workforce, our customers reap the rewards.
Your Success is Our Success: Our business is all about people and personal connections, built on trust and teamwork. As employee-owners, we love what we do and we are dedicated to the success of our clients and candidates.
Highly Qualified Professionals at Every Level: We are dedicated to recruiting top accounting, finance and technology talent for our clients, from entry-level to senior professionals. Our rigorous screening process includes personal interviews, professional reference checks, and employment/degree verifications to ensure a list of quality candidates.
Personal Attention: Our clients consistently commend us for our individualized focus and service. Client and recruit satisfaction is paramount to our business, and we strive to ensure each placement is the absolute best.
Our Commitment: Our core values are the foundation of our company’s culture and success. They guide our decision-making, foster collaboration, and create a positive work environment built on transparency and accountability. At CFS, our employees embody and value: integrity, teamwork, accountability, positive mindset, disciplined, and hard work.
Career Opportunities: We are growing! CFS is always on the lookout for team-oriented, enthusiastic, entrepreneurial, and customer service-driven professionals to join our team. If this sounds like you, join us and discover what we're all about!
Headquarters:
21 Custom House St.
Suite 210
Boston, MA 02110
Interested in learning more about our current opportunities? Join our talent network today!