Billing Specialist II (Contractor)

Job Description:
Responsible for inbound and outbound communications to customers regarding account payments.
Processes and verifies accurate payment of invoices. Maintains all assigned credit accounts.
Provides research, auditing, reporting and performs other assigned tasks as required.
Works with moderate supervision/guidance.
Is accountable for individual results and impact on team.

Job Description: Core Responsibilities:
Contacts customers with delinquent accounts and attempts to determine reason for overdue payment.
Arranges for debt repayment or establishes repayment schedule based on customers' financial situation.
Receives payments and posts amounts paid to customer accounts.
Issues daily reports on the status of delinquent accounts and tracks collection efforts.
Performs various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Keeps up-to-date on working applicable state and federal laws regulating collection activities.
Handles bankruptcy programs.
Processes and schedules soft no-pays.
Issues workflows from customer service or agency issues.
Updates collection agency to remove accounts.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees at all Levels are Expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.